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About the Role

J.McLaughlin is seeking a motivated, results-driven Sales Associate with a passion for classic American Sportswear. This role involves acting as a brand ambassador, building client relationships, driving sales through product knowledge, and creating a unique shopping experience. The Sales Associate will uphold company ideals and standards, leading by example in client care and sales.

Responsibilities

• Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and communities.
• Provide exemplary client service to create a customer-centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.
• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team focused.
• Maintain knowledge on current merchandise, pricing, and promotions.
• Utilize selling techniques to overcome objectives and close sales.
• Understand sales plans, key metrics, and their contribution to store success.
• Participate and take an active role in store events and trunk shows.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks with the customer as the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues in a timely manner.
• Effectively communicate with customers, supervisors, peers, and other store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers.
• Assist in the execution of all direction from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas.
• Understand and adhere to company policies, procedures, and standards of professionalism.
• Assist with opening and closing procedures and perform key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

Requirements

• High School Diploma or GED required
• Previous retail or customer service experience preferred
• Team player with strong communication and interpersonal skills
• Proven track record achieving sales goals and takes accountability for results
• Positive and self-motivated to win every customer
• Consistently demonstrate accountability, reliability, and professionalism
• High energy and results driven
• Adapts positively to change and has strong problem-solving skills
• Ability to multi-task, while keeping the customer the top priority
• Able to work various shifts, including weekends and holidays
• Comfortable standing for long periods of time
• Must be able to lift up to 30 pounds

Skills

• Clienteling
• Sales
• Customer Service
• Communication
• Interpersonal Skills
• Problem-Solving
• Multi-tasking
• Merchandising

Location

• New York

Work Type

• Retail
• Full-time

Experience Level

• Preferred previous retail or customer service experience

Education Level

• High School Diploma or GED

Benefits

• Great incentive benefits programs

About the Company

• J.McLaughlin was founded in 1977 with a mission to create an American Sportswear brand offering classic clothing with current relevance and a neighborhood feel retail environment.
• The brand focuses on style over fashion: straightforward, unpretentious, and devoid of the superfluous, rooted in the tradition of sport, work, and play.
• With over 150 retail locations, each store is unique, designed to reflect the town's character, with attention to detail in customer service and local philanthropic engagement.
• The company fosters a "Culture of Kindness" creating an environment of respect, politeness, consideration, and empathy, with a family-like atmosphere and community focus.
• J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York.
• The brand has a reputation for being “local and loyal”, building meaningful relationships within each community and providing highly personalized service.
• It is a growing company focused on its culture of kindness, cultivating an exceptional atmosphere to work and shop.

Equal Opportunity

• J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.