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About the Role

We are seeking a highly capable IT Systems Engineer to support and scale end-user computing and IT infrastructure for our India office. This role involves designing, automating, and improving systems to ensure a secure, high-performance environment, with light after-hours support for US users during India business hours.

Responsibilities

• Configure and deploy desktops and laptops (Windows and macOS)
• Provide first- and second-line support for hardware, software, and access issues
• Configure, manage, support, and troubleshoot Windows 11 and macOS environments
• Manage user accounts, identity, and access controls across systems
• Lead endpoint lifecycle management, including automated provisioning, configuration, compliance, and patching using modern device management platforms
• Troubleshoot login, MFA, VPN, email, and access-related issues
• Design and optimize onboarding/offboarding workflows with a strong emphasis on automation, security, and auditability
• Oversee peripheral and hardware ecosystems as part of a broader end-user experience strategy
• Provide functional support and troubleshooting for Linux systems
• Build and maintain automation frameworks using PowerShell, Bash, or Python to eliminate manual processes and improve operational efficiency
• Lead network troubleshooting across DNS, DHCP, VPN, and connectivity layers
• Oversee and improve office network infrastructure, including Wi-Fi and LAN performance and reliability
• Assist with firewall access and connectivity issues
• Escalate complex issues as needed
• Own delivery of reliable IT operations for the India office, with accountability for uptime, user experience, and service quality
• Proactively monitor and improve identity and authentication systems
• Manage and update tickets in the IT service management system
• Maintain assets inventory, tracking, and documentation
• Ensure systems meet patching and security standards
• Manage local IT vendor relationships, including hardware procurement and warranty replacements
• Act as the primary liaison for third-party contractors
• Collaborate with global IT teams on support and projects
• Conduct IT orientations for new hires, ensuring a seamless Day 1 experience and educating users on IT security best practices and company policies

Requirements

• 2–5 years of experience in IT support or systems roles
• Hands-on experience with Windows 11 and macOS (configuration, management, troubleshooting)
• Hands-on experience with user identity and access management concepts
• Hands-on experience with device management and endpoint deployment tools
• Hands-on experience with networking hardware and software
• Experience with remote support tools
• Working knowledge of scripting (e.g., PowerShell, Bash, Python)
• Basic understanding of Linux systems
• Knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi, VPN)
• Experience with hardware and end-user support
• Familiarity with enterprise firewalls, switches, and wireless environments
• Excellent verbal and written communication skills with ability to explain technical concepts to non-technical users
• Willing to work or travel in our NYC office when upon opening
• Experience in a multi-office or global environment
• Familiarity with MFA, SSO, and access control best practices
• Experience with IT service management tools (e.g., ticketing systems)
• Relevant certifications (Microsoft, Apple, CompTIA, Cisco etc.)

Skills

• Windows 11
• macOS
• User identity and access management
• Device management
• Endpoint deployment
• Networking hardware
• Networking software
• Remote support tools
• PowerShell scripting
• Bash scripting
• Python scripting
• Linux systems
• TCP/IP
• DNS
• DHCP
• Wi-Fi
• VPN
• Hardware support
• End-user support
• Enterprise firewalls
• Switches
• Wireless environments
• MFA
• SSO
• IT service management tools

Location

• India
• NYC

Work Type

• Onsite

Experience Level

• 2-5 years

Salary/Compensations

• $120,000 - $150,000

Benefits

• PPO Health, dental and vision insurance premiums fully covered for you and your dependents
• Competitive salary, plus bonus based on individual and company performance

About the Company

• Collaborative, casual, and friendly work environment while solving the hardest problems in the financial markets
• Trexquant is an Equal Opportunity Employer.

Equal Opportunity

• Trexquant is an Equal Opportunity Employer.