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About the Role

As a Keyholder, you will support the store leadership team to ensure the smooth operation of the store and deliver an exceptional customer experience. You will use your passion for fashion and customer service skills to create memorable moments for clients. Your leadership will be evident in assisting with opening and closing procedures, leading by example, and taking on key responsibilities such as cash reconciliation, distribution of sales goals, team motivation, and problem resolution. You will also play a pivotal role in building lasting relationships with customers, providing styling advice, and delivering personalized service in an inclusive and welcoming environment.

Responsibilities

Lead and supervise the team in the absence of the Store Manager/Assistant Manager.
Assist with daily operations, including cash handling, opening/closing, and KPI tracking.
Provide exceptional customer service with product knowledge and personal recommendations.
Build and maintain a client book, fostering relationships and loyalty.
Achieve sales targets through outstanding service and brand values.
Address customer service issues promptly and professionally.
Maintain high store standards, ensuring a welcoming and organized environment.
Oversee stock replenishment to align with demand and visual standards.
Support new hires and encourage team development, promoting a growth-focused culture.
Motivate the team to meet sales goals, fostering a results-oriented environment.
Create an inclusive, personalized shopping experience, welcoming clients to our collections.
Guide clients through their shopping journey, meeting their unique needs.

Requirements

1+ year of experience in retail or customer service, with supervisory experience preferred.
Enthusiastic about providing exceptional customer service and working in luxury retail.
Knowledgeable and passionate about fashion trends.
Excellent communication skills, with a friendly, approachable, and persuasive demeanor.
Adaptable and open to pursuing a career in retail management.
Flexible availability, including evenings, weekends, and holidays, is required.

Skills

Customer service
Fashion trends
Communication
Leadership
Sales
Visual merchandising
Team motivation
Problem resolution
Clienteling

Location

Toronto

Work Type

Full-time

Experience Level

1+ year of retail or customer service experience
Supervisory experience preferred

Salary/Compensations

$19—$23 CAD per hour

Benefits

Competitive base hourly pay
Individual commission structure
50% shopping discount
Seasonal wardrobe offering
Cell phone contribution
Generous paid time off
Paid parental leave
Pet benefits
Employee Assistance Program (EAP)
MAVEN Family Planning
Product knowledge training
Industry insights
Retail Stylist Program
Mentorship
Professional development support

About the Company

SMCP embodies the essence of Parisian elegance with its renowned brands, Sandro and Maje.
The company is committed to accessible luxury, bringing high-fashion designs and sustainability together.
SMCP operates in over 47 countries and is financially stable with a strong senior leadership team.
The company culture thrives on engagement, inclusivity, and corporate social responsibility.
SMCP aims to meet ambitious sustainability goals by 2030.
Collections blend casual elegance and evening sophistication.
SMCP is a forward-thinking company where innovation and sustainability converge.
The company focuses on growth, stability, and prioritizing internal mobility.
SMCP offers a culture that fosters creativity, engagement, and meaningful career opportunities.
The company's collections blend timeless Parisian style with a contemporary edge.
SMCP is an evolving story where passion, creativity, and sustainability are at the forefront.