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About the Role
Serve as a passionate brand ambassador, delivering exceptional service and creating memorable, personalized experiences that embody the Boden values. Build lasting customer relationships and drive sales through elevated, customer-centric interactions.
Responsibilities
- Champion a customer-first mindset by ensuring every customer interaction reflects Boden’s culture, values, and service excellence
- Create memorable shopping experiences through personalized service and a deep understanding of customer needs
- Build and nurture customer relationships through consistent follow-up and thoughtful correspondence that drives loyalty and sales
- Utilize technology and virtual selling tools to connect with clients and showcase the full breadth of Boden products
- Stay informed and inspired by developing strong product knowledge and keeping up with fashion trends and industry insights
- Be a knowledgeable ambassador of the Boden brand – share the Boden story, values and product details with confidence and authenticity
- Maintain a polished and professional appearance, behavior, and performance that aligns with Boden’s values and heritage
- Support company initiatives related to product launches, customer experience and sales strategies
- Ensure a welcoming store environment by maintaining cleanliness, organization, and visual presentation standards
- Assist with stock tasks, including receiving deliveries, processing inventory, restocking the sales floor and maintaining back-of-house organization
- Assist with other related duties as requested
Requirements
- At least 18 years of age or older
- 2 - 4 years' customer service experience preferred
- Strong verbal and written communication skills
- Excellent interpersonal skills with the ability to build and maintain strong working relationships
- Ability to operate POS system and handle various payment methods
- Ability to work in a goal-driven retail environment with frequent customer interaction
- Strong organizational skills and attention to detail
- Ability to effectively multitask in retail environment
- Enthusiastic team player with a positive energy and strong commitment to teamwork
- Ability to work flexible hours to meet the needs of the store including nights, weekends and holidays
- Ability to stand and walk for extended periods of time
- Ability to lift, carry, and move merchandise up to 50lbs
- Frequent bending, kneeling, reaching and other physical movements required for stocking, organizing and visual merchandising
- Manual dexterity and hand-eye coordination to hang and fold garments, attach tags, an operate POS system, as well as perform other tasks requiring fine motor skills and attention to detail
Skills
- Customer service
- Communication skills
- Interpersonal skills
- POS system operation
- Organizational skills
- Multitasking
- Teamwork
- Virtual selling
Location
- 4025 Hillsboro Cir # 505, Nashville, TN 37215
Work Type
- Full-Time
- Part-Time
Experience Level
- 2 - 4 years' customer service experience preferred
Benefits
- 401(k)
- 401(k) Matching
- Uniform Allowance
- Employee Discount
- Paid Time Off
- Referral Program
About the Company
- Founded in London in 1991, Boden has spent more than three decades building a loyal global following through beautifully made clothing, exceptional quality, and outstanding customer service.
- What began as a small mail-order business has grown into an internationally recognized fashion brand serving customers across the UK, United States, Germany, Australia, and beyond.
- Today, we're proud to be expanding our retail footprint across the US, bringing the Boden experience to life through thoughtfully curated store environments and exceptional customer experiences.
- This is an exciting opportunity to join an established global brand during a period of continued growth and expansion in the United States.