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About the Role
Versana, a high-growth fintech company, seeks an experienced Senior Implementation Analyst to ensure a smooth customer onboarding process for its new product. This role involves leading implementation and integration projects, working directly with customers, and collaborating with the product team to enhance the platform.
Responsibilities
- Define project requirements through discovery, scope reviews, workshops, and data/process analysis.
- Identify project milestones, phases, and elements for satisfactory project delivery.
- Develop, coordinate, and execute project plans, task schedules, and resource activities.
- Gain an in-depth understanding of the Versana product, integration capabilities, and implementation process.
- Manage customer expectations regarding product capabilities and project delivery.
- Develop and nurture relationships with key customer stakeholders.
- Manage project risks, issues, and activity progress to achieve project goals.
- Assist with problem resolution, risk mitigation, and escalation.
- Monitor project progress and report on status to internal and customer audiences.
- Potentially manage multiple projects and clients simultaneously.
- Provide formal and informal user training.
- Be comfortable wearing multiple hats and being hands-on in a dynamic startup environment.
- Help prepare test plans and work with the QA team to test the application.
- Work closely with the customer support team to provide assistance and troubleshoot issues.
Requirements
- 5+ years of hands-on software project implementation experience with a track record of execution and customer delivery.
- Knowledge of financial products and in-depth experience with syndicated lending.
- Extensive experience with the LoanIQ product.
- Experience with ACBS and Wall Street Office is a plus.
- Experience with process and project management.
- Willingness, flexibility, and commitment to thrive in a dynamic startup or early-stage environment.
- Extreme customer focus and empathy.
- Excellent communication and presentation skills.
- Ability to communicate with customers clearly and concisely, both verbally and in writing.
- Independent self-starter requiring little supervision.
- Ability to make decisions in the face of ambiguity and adapt approaches as needed.
- Ability to work effectively in a team setting.
- Excellent interpersonal skills and effectiveness working cross-functionally.
- Strong analytical and critical thinking skills.
Skills
- Project implementation
- Syndicated lending
- LoanIQ
- ACBS
- Wall Street Office
- Process management
- Project management
- Customer relationship management
- Risk management
- Problem resolution
- User training
- Quality assurance
- Troubleshooting
- Communication
- Presentation
- Analytical thinking
- Critical thinking
Work Type
- Startup environment
Experience Level
- Senior
Salary/Compensations
- $130,000 - $150,000
About the Company
- Versana is an industry-backed data and technology company focused on improving the syndicated loan market.
- The company digitally captures agent banks’ data in real-time and centralizes it on a single platform, providing transparency into loan-level details and portfolio positions.
- Versana aims to bring efficiency and velocity to the market, serving as a credible source of deal information.
Equal Opportunity
- We are committed to providing equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
- This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.