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About the Role

Ballston Spa National Bank (BSNB) is seeking a Relationship Manager to lead our Stillwater Office and contribute to our growth by providing excellent customer service and operational leadership.

Responsibilities

• Provide client services and operational leadership within the branch.
• Grow market share through customer and employee satisfaction.
• Coach, motivate, and train branch employees on referrals, bank products, client experience, and customer excellence.
• Manage staffing, coaching, and motivation of branch staff.
• Handle complex service issues.
• Ensure security, audit, and compliance procedures are followed.
• Serve as the primary service provider, review client product needs, and cross-sell appropriate bank products.
• Make referrals to other lines of business to meet branch goals.
• Facilitate complex banking transactions.
• Identify opportunities to expand existing customer relationships.
• Meet established branch sales goals.
• Provide leadership through coaching, training, and mentoring of branch staff, including ongoing performance feedback.
• Create a positive working environment focused on customer service and team development.
• Participate in community activities to network with clients and potential clients.
• Enforce or ensure compliance with all laws and regulations governing financial institutions.

Requirements

• Two to three years of experience in banking or a related management position.
• Additional supervisory experience preferred.
• Proven sales and leadership abilities required.
• Demonstrated organizational skills.
• Computer proficiency required.

Skills

• Sales
• Leadership
• Organizational skills
• Computer proficiency

Location

• Stillwater

Work Type

• Full-time

Experience Level

• 2-3 years

Education Level

• Associate's degree in business or related field required
• Bachelor's degree preferred

About the Company

• Proudly provides community banking to individuals, families, and businesses in the greater Capital Region.
• Operates thirteen full-service banking offices.
• Offers products and services geared towards meeting market needs.
• Prioritizes giving back and volunteer work as a community-minded financial institution.

Equal Opportunity

• BSNB is an Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, national origin, or other protected class.
• BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans.