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About the Role

We are seeking a Manager to lead Growth and Partnerships for our Central Asia and Eastern Europe corridor, focusing on diaspora communities in key send markets. This role involves owning the full growth strategy and execution, from customer acquisition and partnerships to brand building and customer insights. You will be the regional expert, building trust, running campaigns, managing local ambassadors, and ensuring an outstanding user experience. Additionally, you will spearhead business development and partnership efforts with local banks and partners. This position requires a blend of high-level strategy and hands-on execution, making it ideal for an entrepreneurial, data-driven, and community-minded individual.

Responsibilities

Lead growth efforts, including building trust-based relationships with diaspora communities through in-person and online communications.
Conduct regular customer research with senders and recipients.
Initiate, negotiate, and build partnerships with community associations and organizations.
Set up offline and online advertising campaigns.
Source and lead community ambassadors and influencers.
Manage agencies for Paid, Creatives, and Events.
Manage customers’ CRM.
Optimize Operations with support from Product, Ops, Eng, and Support teams.
Deep dive into customer pain points and collaborate with teams and the Country Manager to resolve them.
Travel to major corridors to connect with and understand the Central Asia diaspora and grow the customer base.
Call customers and respond to messages/comments on social media channels.
Collaborate with the Country Manager/CEO of GCC to outline the market growth plan, including strategy, budget, targets, CAC, and CRM campaigns.

Requirements

Based in Dubai or London ideally.
7+ years of experience in a high-growth environment (startups, marketing, fintechs).
Exceptional knowledge and networks among the Central Asia diaspora in the UAE, Europe, and globally (UK, US, Canada, Australia).
Strong business development, sales, marketing, and analytical background.
Experience with paid marketing activities.
Strong interpersonal and communication skills.
Passion for working with and for migrant communities.
Resourceful with the ability to get things done and achieve results with limited resources.
Fluency in English and Russian (written and spoken) is mandatory.
Outgoing personality with a love for speaking to people and building relationships.
Execution-oriented with an 'impact first' philosophy.
Mission-oriented with a passion for working for a net-positive organization or 'tech for good'.
Organized with a system for managing work in a scrappy startup environment.
Driven and thrives in a fast-paced, target-oriented company.

Skills

Business Development
Sales
Marketing
Analytics
Paid Marketing
Community Management
Partnership Management
Customer Relationship Management (CRM)
Operations Optimization
Customer Research
Influencer Marketing
Brand Building
Customer Insights

Location

Dubai
London

Work Type

Full-time

Experience Level

7+ years

About the Company

We are building the world's leading cross-border fintech for emerging markets, empowering families, fueling local economies, and changing how millions access financial services.
Operations span 6 out of 7 continents, covering busy and underserved remittance corridors.
We are bringing digital finance to places where traditional systems never reached.
The next growth stage will focus on a network of services and products for diaspora communities, including local cards, savings, and payments features.
We are growing fast, backed by world-class investors, and scaling a product that blends real-world impact with cutting-edge fintech innovation.
Founded by Harvard grads and 3-time founders with previous successful ventures (Segovia, GiveDirectly).
Backed by top investors including Spark Capital, Canaan, Reid Hoffman, Breyer Capital, Unbound, Wamda.
Team comprises top performers from companies like Bain, Google, McKinsey, Uber, Checkout, Bolt.
A truly global team of 250+ people, 50+ nationalities, and 50+ languages.
Guided by values of ownership, impact, humility, and heart.

Equal Opportunity

Taptap Send is an equal opportunity employer dedicated to building an inclusive and diverse workforce.
All employment decisions are made based on qualifications, experience, and business need.
Strongly encourage applications from members of underrepresented communities.
Provide reasonable adjustments during the recruitment process upon request.
Information regarding accommodations will only be used to meet requirements.
Candidates who do not perfectly fit every characteristic are still strongly encouraged to apply.