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About the Role

ING is seeking an Interaction/UX Designer to join the Experience Design Center of Expertise. This role involves creating the best digital experiences for customers and employees by collaborating with design colleagues and multidisciplinary teams to innovate across ING platforms and products.

Responsibilities

• Work on medium to large digital customer journeys through collaboration with multidisciplinary teams, including business stakeholders, data analysts, and developers.
• Communicate and convince senior stakeholders regarding design decisions.
• Represent the "voice of the customer" within teams and at senior levels.
• Defend user-centered development of digital concepts and solutions, and ensure quality during the delivery process.
• Design and deliver user-centered and user experience artifacts.
• Initiate and execute research and data collection to discover and validate customer insights, wants, and needs.
• Test and optimize concept designs based on outcomes.
• Act as a well-voiced advocate for user experience within teams, increasing engagement and business understanding of design's value.
• Communicate research findings, conceptual ideas, and design rationales clearly.

Requirements

• Graduate of a University (MA) or University of Applied Arts (BA) in a digital design-related field.
• At least 5 years of relevant digital design experience.
• Strong and creative digital portfolio with examples of work in interaction and user experience design.
• Designs based on data and insights with a proactive approach.
• Advanced knowledge of design techniques including information architecture, task-flow models, UI specs, design specs, wireframing, prototyping, and user-centered design.
• Thorough experience in designing for mobile/tablet devices.
• Knowledge of designing for accessibility (A11Y) and its application.
• Broad understanding, skill, and experience in setting up and conducting user research.
• Fluent in English (speaking, reading, and writing).

Skills

• Interaction design
• User experience design
• Information architecture
• Task-flow models
• UI specs
• Design specs
• Wireframing
• Prototyping
• User-centered design
• Mobile/tablet design
• Accessibility (A11Y)
• User research
• Figma
• Maze
• Photoshop
• Illustrator

Location

• Amsterdam Zuid-Oost

Work Type

• Hybrid working

Experience Level

• At least 5 years of relevant digital design experience

Education Level

• University (MA) or University of Applied Arts (BA) in a digital design-related field

Salary/Compensations

• A salary tailored to your qualities and experience

Benefits

• 24-27 vacation days depending on contract
• Pension scheme
• 13th month salary
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• 8% Holiday payment

About the Company

• ING is one of the leading retail banks in The Netherlands with more than 8 million customers, recognized as a leader in digital banking and innovation.
• Our main digital channels are our native apps (iOS/Android) and our secure internet banking environment.
• The Experience Design CoE is the home for all digital designers at ING The Netherlands, with 43 designers working in Expert Teams.
• We are experts in Service design, User Experience design, Interaction design, Visual design, Content design and User research.
• At the Experience Design CoE we are building and developing a high-quality user experience and design practice.
• We initiate and document best practice design methodology, patterns, annotations, and the creation of high-fidelity design artifacts.
• Together with the design departments in other ING countries we co-develop and use the global ING design system.
• Together with Business and IT, we are committed to deliver the best digital experience for todays and tomorrows customer.
• We design digital customer journeys focused on overview, transaction, self-service, and products/sales.
• Increasingly, we help our customers with financial management and financial health related digital journeys.
• We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries.
• Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet.
• We believe in empowering the people around us and our customers to stay a step ahead.
• Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do.
• We’re a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact.
• We have opportunities that will inspire and push you to grow.