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About the Role
As an Interaction/UX Designer at ING's Experience Design Center of Expertise, you will collaborate with multidisciplinary squads to create innovative digital experiences across ING's platforms. You will act as the voice of the customer, driving user-centered design, conducting research, and ensuring high-quality delivery while influencing senior stakeholders.
Responsibilities
- Collaborate with multidisciplinary teams including business stakeholders, data analysts, and developers
- Represent the voice of the customer at all levels
- Defend user-centered development and guard design quality
- Design and deliver user experience artifacts
- Initiate and execute research to discover and validate customer insights
- Test and optimize concept designs
- Communicate research findings, conceptual ideas, and design rationales
- Increase engagement and business understanding of design value
Requirements
- Minimum 5 years of relevant digital design experience
- Strong and creative digital portfolio demonstrating interaction and UX design
- Advanced knowledge of information architecture, task-flow models, UI/design specs, wireframing, and prototyping
- Thorough experience designing for mobile and tablet devices
- Expert knowledge of accessibility (A11Y) standards
- Broad experience in conducting user research
- Expert proficiency in Figma and Maze
- Fluent in English (speaking, reading, and writing)
Skills
- Interaction Design
- User Experience Design
- Information Architecture
- Wireframing
- Prototyping
- User Research
- Accessibility (A11Y)
- Figma
- Maze
- Photoshop
- Illustrator
Location
- Amsterdam Zuid-Oost, Netherlands
Work Type
- Hybrid
Experience Level
- At least 5 years of relevant experience
Education Level
- University (MA) or University of Applied Arts (BA) in a digital design related field
Salary/Compensations
- Salary tailored to qualities and experience
- 13th month salary
- Individual Savings Contribution (BIS) of 3.5% of gross annual salary
- 8% Holiday payment
Benefits
- 24-27 vacation days
- Pension scheme
- Hybrid working model
- Personal growth opportunities
About the Company
- Leading retail bank in The Netherlands with over 8 million customers
- Global bank with over 60,000 colleagues serving 38 million customers in over 40 countries
- Recognized leader in digital banking and innovation
- Experience Design CoE consists of 43 designers specializing in Service, UX, Interaction, Visual, and Content design