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About the Role
As the first point of contact at Reformer Club, you will ensure every studio experience is exceptional from the start, creating a welcoming environment where professionalism meets warmth.
Responsibilities
- Warmly welcome and bid farewell to members and guests.
- Manage the check-in area and serve as the primary point of contact for inquiries.
- Maintain a positive, inviting, and tidy studio atmosphere.
- Ensure order and cleanliness in the reception, community, and changing areas.
- Support the implementation of hygiene standards.
- Prepare studios and training rooms in collaboration with the instructor team.
- Coordinate closely with studio management.
- Process and forward customer inquiries received on-site and via email.
- Assist with inventory management, such as restocking consumables.
- Prepare shakes and maintain the in-house shake bar.
Requirements
- Fluent German language skills; English proficiency is a plus.
- Friendly, warm, and professional demeanor.
- High service orientation and enjoyment in interacting with people.
- Interest in sports, health, and a stylish studio environment.
- Reliability, independence, and a structured work approach.
- Flexibility to work various shifts, including early mornings, evenings, and weekends.
- Alignment with Reformer Club's values and a desire to actively shape the studio experience.
- Possession of a valid initial instruction certificate according to § 43 IfSG (health certificate) or willingness to obtain one before starting work.
Skills
- Customer service
- Communication
- Organization
- Teamwork
- Problem-solving
Location
- Berlin
Work Type
- Minijob
- Werkstudent
- Part-time
- Full-time
Benefits
- Inspiring, modern studio environment.
- Access to Reformer Classes for personal training.
- Personalized onboarding and development in service and studio operations.
- Part of a motivated, dedicated, and warm team.
About the Company
- We offer dynamic Reformer group classes and personal training in our aesthetic studios.
- Our modern training approach provides an effective full-body workout with flexible options through class packages and memberships.
- Reformer Club is a community space for effective workouts, connection, exchange, and mutual inspiration.