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About the Role
As a Shift Lead, you will be the heartbeat of the store, overseeing daily operations to ensure a safe and positive environment for both colleagues and customers. You will play a pivotal role in driving the company's ambition to make every customer count while fostering a workplace where colleagues feel valued and motivated.
Responsibilities
- Oversee daily store operations to ensure smooth functionality.
- Deploy colleagues effectively to maximize customer service throughout the shift.
- Serve as the primary point of contact for customers and colleagues.
- Maintain store safety and compliance standards at all times.
Requirements
- Passionate about delivering excellent customer service.
- Ability to maintain a global view of store operations.
- Safety-conscious with strong attention to detail.
- Strong team player who enjoys interacting with colleagues.
- High energy and ability to motivate others.
- Confident in exercising autonomy and making quick, customer-focused decisions.
- Ability to work shifts between 6am and 10pm.
Skills
- Team leadership
- Operational management
- Customer service
- Safety compliance
- Decision making
Location
- Chiswick
Work Type
- Full time
- Part time
- Job Share
- Permanent
- Onsite
Salary/Compensations
- £30,270.24 per annum (Full-time equivalent, inclusive of store specific location allowance)
Benefits
- Award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Payroll giving
- Employee Assistance Programme
- Shopping discounts
- Colleague wellbeing benefits
About the Company
- B&Q provides customers with ideas, advice, tools, and confidence to create homes they love.
Equal Opportunity
- Committed to making B&Q more diverse and representative of the communities served.
- Dedicated to ensuring everyone feels they belong and has equal opportunities.
- Supports recruitment adjustments for applicants during the process.