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About the Role

The main objective of this role is to support the store management team in achieving a store environment that fosters creativity, employee development, and the VIBE philosophy, while upholding the Urban Outfitters “Peers Training Peers” philosophy.

Responsibilities

• Deliver a positive, friendly experience by engaging the customer through conversation and service.
• Enhance the VIBE by focusing on customers and not on projects during prime time selling hours.
• Provide a store experience that reflects the Company’s mystery shop standards.
• Contribute to the overall VIBE in the store by being positive, respectful, and helpful to others.
• Uphold Company standards and act as a positive role model to peers.
• Work productively within the team and take initiative to work with others toward a common, collaborative goal.
• Assist in the training and development of peers.
• Communicate positively and effectively with peers.
• Actively participate in daily and department meetings.
• Demonstrate proficiency in job knowledge (i.e. tills, shipment tasks, and fitting room guidelines).
• Participate in the processing of new shipment and help the team to keep receiving and back stock areas clean and organised.
• Assist in the timely and accurate completion of weekly tasks (i.e. markdowns, re-tickets, transfers and RTVs).
• Exhibit awareness of loss prevention guidelines and comply with all inventory control measures.
• Always adhere to company health & safety regulations.
• Uphold store merchandising and cleanliness standards.
• Ensure that merchandise is ticketed and the sales floor is well stocked.
• Support sales by assisting in merchandising and display projects.
• Exhibit a familiarity with current product and trend awareness.

Requirements

• Previous experience in a retail environment – not a must.
• An awareness of the Urban Outfitters brand and its appeal to the local market.
• Strong communication skills.

Location

• 14-16 Market Place, Kingston upon Thames, City of London, KT11JP United Kingdom

Benefits

• ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
• Employee Assistance program to support with mental, physical and financial health.
• Discount off external gym memberships.
• Private Medical Insurance for eligible employees.
• Up to 40% employee discount at all URBN Brands.
• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• Continued learning and development opportunities.

About the Company

• URBN is an Equal Opportunities Employer committed to diversity and inclusion.

Equal Opportunity

• We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability.
• We base all our employment decisions on merit, job requirements and business needs.