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About the Role

Join a leading European fintech helping banks, fintechs and embedded finance companies launch and scale innovative payment products. Work at the heart of the card issuing ecosystem as part of a licensed issuer processor and BIN Sponsor. Own customer implementations from contract signature through to successful programme launch. Act as the primary point of contact for customers, coordinating internal teams, external partners and key stakeholders throughout the delivery lifecycle. Lead complex onboarding projects spanning technology, operations, compliance and customer delivery. Play a key role in shaping the first experience customers have with Enfuce and ensuring they achieve a successful go-live. Collaborate closely with product, engineering, compliance and operations teams to bring new payment programmes to market. Join a growing Delivery team where you'll have genuine ownership, autonomy and visibility across the business. Ideal for someone who understands the payments ecosystem and enjoys operating at the intersection of technology, operations, compliance and customer delivery.

Responsibilities

Lead Customer Implementations
Own the end-to-end delivery of customer onboarding and implementation projects, ensuring alignment across technical, operational, regulatory and commercial workstreams.
Develop and maintain project plans, manage milestones and dependencies, and proactively identify and mitigate delivery risks to keep projects moving forward.
Act as the driving force behind successful programme launches, ensuring both customers and internal stakeholders remain aligned throughout the journey.
Be the Trusted Customer Partner
Serve as the primary point of contact for customers once contracts have been signed, building trusted relationships and guiding them through implementation with confidence and transparency.
Manage expectations, facilitate decision-making and navigate challenges while maintaining a positive customer experience.
Work closely with customers to understand their objectives and ensure Enfuce's solutions are configured and delivered to meet their needs.
Coordinate Across the Payments Ecosystem
Bring together multiple stakeholders across product, engineering, compliance, operations and customer success to ensure seamless execution.
Collaborate with external partners including card schemes, card manufacturers, programme managers and other ecosystem participants as required.
Translate business requirements into actionable plans and help bridge the gap between technical and non-technical audiences.
Drive Continuous Improvement
Document key decisions, project outcomes and customer-specific configurations to support smooth handovers and long-term success.
Identify opportunities to improve delivery processes, enhance the customer experience and strengthen collaboration across teams.
Support strategic internal initiatives that help Enfuce scale its delivery capabilities and product offering.

Requirements

Experience managing complex projects within the payments industry and understand the realities of launching and operating card programmes.
Proven experience delivering customer-facing projects within payments, card issuing or embedded finance environments.
Excellent communication and stakeholder management skills, with the confidence to lead discussions with customers and senior stakeholders.
The ability to coordinate multiple workstreams simultaneously while maintaining attention to detail.
A structured and organised approach to project delivery, balanced with the flexibility to adapt when priorities change.
A collaborative mindset and the ability to bring people together around a common objective.
A level of technical curiosity that allows you to engage confidently in discussions around APIs, integrations and payment solutions, without needing to be a software engineer.

Skills

Payments ecosystem understanding
Card issuing ecosystem understanding
Project management
Stakeholder management
Communication
Technical curiosity
API knowledge
Integration knowledge
Payment solutions knowledge

Location

Remote

Work Type

Remote
Hybrid

Experience Level

Mid-level

Benefits

High autonomy & ownership
Join a team of industry experts and highly skilled professionals
Unlimited growth potential
Flexible, remote work (up to 30 days)
Supportive culture
Comprehensive benefits package
Fair pay
Employee stock option program
Flexible Paid Time Off (up to 5 weeks annual vacation)
Paid family leave (subject to country regulations)
Team activity budget
Company-wide event

About the Company

Leading European fintech helping banks, fintechs and embedded finance companies launch and scale innovative payment products.
Operates as a licensed issuer processor and BIN Sponsor.