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About the Role
We are seeking a Senior Product Designer to join our Product team. You will be part of a cross-functional team developing a multi-interface platform that includes conversational AI, coding agents, and copilot experiences, ensuring Rasa's product meets evolving customer needs. You will report to the Director of Product Design.
Responsibilities
- Lead the user experience vision for a core product area, actively shaping the team's roadmap and goals alongside product and engineering counterparts.
- Lead the end-to-end design process — from research and ideation through prototyping, testing, and launch.
- Provide critical design feedback on adjacent product areas to ensure a cohesive, unified experience across Rasa's portfolio.
- Conduct user research, usability testing and customer interviews to ensure our solutions are genuinely user-centered.
- Share quantitative and qualitative data with the entire product team in an articulate way to enhance the organization's understanding of our products and users.
- Design approachable, intuitive interfaces that make advanced AI technologies accessible to non-technical users.
- Foresee future user needs and deliver design solutions that are scalable, addressing complex user and technical problems across various features.
- Stay ahead of industry trends, tools, and best practices to keep our product — and your craft — at the cutting edge.
Requirements
- Comfortable thinking like a coder, engaging meaningfully with technical complexity (agent architectures, LLM behaviors, AI interaction patterns) to make sharper design decisions.
- Team player who is highly respectful of peers.
- Confident in sharing work and humble enough to take constructive feedback.
- Ability to balance technical, user, and business needs and make informed decisions about user experience.
- Thoroughly document work, synthesize insights, and surface meaningful data points for peers in product, design, and development.
- Ability to work with ambiguity and adapt to rapid changes in the ML and LLM space.
- Proven track record of defining product strategies and using qualitative and quantitative data to drive high user and business impact.
- Experience working on B2B products.
- Experience designing for AI-native products, ideally in conversational AI, coding agents, or developer tooling, with case studies demonstrating navigation of technical complexity.
- Possess a product design portfolio with in-depth case studies.
- Must be located in and a resident of the listed hiring locations.
Skills
- Conversational AI
- Coding agents
- Copilot experiences
- User research
- Usability testing
- Customer interviews
- Quantitative data analysis
- Qualitative data analysis
- AI interaction patterns
- Product strategy
- B2B product design
- AI-native product design
- Developer tooling
Location
- UK
- Germany
- Serbia
Work Type
- Full-time
- Remote
Experience Level
- Senior
Benefits
- Flexible hours
- Dedicated remote budget
- Stipend for professional development
- 6 paid education days
- Macbook and other tech
- Regular remote team events
- Annual company-wide offsite
- Vitality Health (UK only)
- Private Health optional (Serbia Only)
- Equity options
About the Company
- Rasa is a leader in generative conversational AI, enabling enterprises to build and deliver next-level AI assistants.
- The company offers an open and adaptable platform that merges a state-of-the-art engine with a user-friendly no-code UI, aligning with business logic.
- Rasa is privately held with funding from StepStone, PayPal, Accel, Andreessen Horowitz, Basis Set Ventures, and others.
- Founded in 2016, the company is remote-first with a global presence.
Equal Opportunity
- Rasa is an equal opportunity employer.
- We are committed to growing inclusively.
- We want to augment our team with talented, compassionate people irrespective of race, color, religion, national origin, sex, physical or mental disability, or age.