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About the Role
This is an apprenticeship opportunity for an HR Assistant, initially a fixed-term contract for 15 months. Upon successful completion of the apprenticeship qualification, there is a commitment to offer a suitable permanent position. The role involves spending 20% of time on off-the-job learning with a training provider.
Responsibilities
- Completing your apprenticeship qualification
- Providing quality first line customer support and dealing with a variety of queries via email, phone or in person whilst ensuring policy and process is adhered to
- Providing an exceptional customer service that is professional, friendly and approachable
- Processing a range of operational tasks for our customers throughout all stages of the employee lifecycle
- Managing your own workload as well as helping the whole team succeed
- Identifying areas of concern and suggesting potential process improvements
- Proactively taking ownership of your own development and building HR knowledge to pass your apprenticeship and make a valuable contribution to the team
- Using our systems and processes in line with our organisational policies
Requirements
- Achieved 5 GSCEs at grade A-C, including English and Maths (or equivalent qualification)
- On enrolment onto the apprenticeship (September 2026) will not be in full-time education or receiving of funding for other learning programmes
- Need a full UK Right to Work for the duration of the apprenticeship
- Have valid and eligible residency status and be a resident in the UK for 3 years before the start of the apprenticeship
- Have an interest in Human Resources
Skills
- Customer support
- Communication (email, phone, in person)
- Process adherence
- Customer service
- Workload management
- Process improvement
- Self-development
- HR knowledge
Location
- Exchange Tower, Docklands, London
Work Type
- Hybrid working
- Fixed term contract
- Full-time
Experience Level
- Apprentice
Education Level
- 5 GCSEs at grade A-C (including English and Maths) or equivalent
Salary/Compensations
- £26,936
Benefits
- Extensive opportunities for personal and career development
- Health plan
- Gym memberships
- Mental health support
- Courses
- Mentorship
- Promotions
- 25 days holiday entitlement, with the option to buy extra or sell days
- Generous pension
- Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
- Private medical insurance
- Virtual GP
- Critical illness cover
- Life assurance cover
- Technology scheme
- Cycle to work scheme
- Will-writing service
- Gym membership discounts
- Fully equipped on-site gym open 24/7 in London
About the Company
- The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services, helping resolve disputes between consumers or small businesses and their financial service providers.
- Our HR team plays a crucial role in driving business success through our people.
- The HR function supports all people-related activities, including strategy & policy, employee relations, recruitment, reward, learning & development, performance management, and wellbeing.
- We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust.
- With fairness at the heart of everything we do, we embrace difference and treat everyone as equals.
- We’re a diverse organisation, but something we all share is our values. They’re central to the way we work – and work together.
- We’re an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair – and feel fair to both sides.
Equal Opportunity
- The Financial Ombudsman is an Equal Opportunity Employer.
- We celebrate diversity and are committed to creating an inclusive environment for all team.
- We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities.
- All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
- We’re committed to being a great place to work – attracting and developing people from the widest possible range of backgrounds.
- We want everyone to perform at their best and feel able to be themselves.
- We understand that if we’re diverse and inclusive, we’ll better understand different perspectives, which is fundamental to our job resolving financial complaints.
- We are proud to be a Disability Confident Leader.
- Disabled applicants who fulfil the minimum criteria for the role will be progressed to the next stage of the process.
- Do let us know of any reasonable adjustments you need.
- You will need to demonstrate that you meet the minimum criteria in order to qualify for the Disability Confident scheme.