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About the Role

The Property Administrator provides administrative and operational support across Dixon Hall’s housing projects, playing a significant role in housing administration for the supportive housing portfolio.

Responsibilities

• Respond to inquiries from tenants and site staff verbally and in writing.
• Initiate verbal and written communication with tenants requesting information to support tenancy administration.
• Review and interpret tenant information for accuracy and compliance regarding tenancy accounts.
• Maintain manual and automated tenant and property files, including tenancy agreements, letters issued to tenants, vacancy reports, and rent records.
• Monitor and track tenant rent payments, follow up on rent arrears, issue arrears letters and N4s, and assist in preparing L1s for the LTB.
• Manage the tenancy lifecycle from unit viewings to lease signings to move-ins and provide tracking and coordination of vacancies.
• Support the Property Managers in preparing Confirmation Letters and leases.
• Coordinate unit vacancy reporting to the housing support team, the City’s Coordinated Access, and the maintenance team for unit turnover.
• Participate in unit inspections and document follow-up actions with Property Managers and tenants.
• Issue Notices of Entry (NOEs), behavioral letters, and tenant correspondence.
• Support Property Managers with administrative work and vendor management.
• Work closely with the RGI Specialist, providing coverage as needed.
• Provide management support to the Property Managers.
• Communicate verbally and in writing in languages other than English is an asset.

Requirements

• Completion of secondary school graduation with post-secondary courses in a relevant field (e.g., business administration, property management).
• Minimum of two years of demonstrated work experience in an office or administrative environment.
• Ability to investigate and solve problems creatively within established policies and procedures.
• Excellent oral and written communication skills.
• Excellent interpersonal skills and professional boundaries.
• Knowledge of community resources and services.
• Certificates in first aid, CPR, crisis prevention, and intervention are assets.
• Must be legally qualified to work in Canada.
• Able to provide a Vulnerable Sector Screening check with a 'Clear' or satisfactory result.
• Strong knowledge of Microsoft Office Suite (Word, SharePoint, Excel).

Skills

• Administrative support
• Operational support
• Housing administration
• Tenant communication
• Rent collection and arrears management
• Lease administration
• Vacancy tracking and coordination
• Vendor management
• Microsoft Office Suite (Word, SharePoint, Excel)

Location

• Dixon Hall

Work Type

• Full-time
• Permanent

Experience Level

• Minimum two years of demonstrated work experience in an office or administrative environment

Education Level

• Completion of secondary school graduation
• Post-secondary courses in a relevant field such as business administration or property management

Salary/Compensations

• $75,000 CAD Annually

About the Company

• Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
• To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
• Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

Equal Opportunity

• Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
• If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.
• To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
• Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.