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About the Role

The Intake Coordinator is responsible for client intake, conducting interRAI CHA pre-screener assessments, communicating with internal and external resources, collecting statistical information, and maintaining a database. The position also provides backup support in the transportation program. Duties must be performed in a manner consistent with Dixon Hall’s Mission, Vision and Values, ensuring safety and customer service excellence.

Responsibilities

Receive and review referrals & requests
Screen and assess clients’ eligibility for services and programs; provide consultation regarding appropriateness of services
Provide information to clients, caregivers, community members and service providers
Direct referrals to appropriate programs & services in the department or other community support agencies as necessary
Complete interRAI CHA pre-screener and basic intake assessments
Review and/or check the RMR system and Dove Care for referrals
Collaborate with program coordinators to initiate service
Coordinate with other partner organizations and internal resources
Engage in department outreach, networking and program development
Establish and maintain statistical records which track referral sources and services/support to which clients are referred
Complete digital intake documents and create initial client file in database
Ensure completed intake and client file is triaged and communicated to appropriate program staff
Provide information for funder reports as necessary
Work collaboratively with other Dixon Hall staff and departments and volunteers
Operate in an effective, efficient and client focused manner
Actively participate in department and agency meetings and events
Work under the guidance of the agency and program policies and procedures, including the Mission, Vision and Values of Dixon Hall and the agency’s strategic direction
Develop positive relationships with referring agencies, outreach engagements and inter-agency networking tables
Meet regularly with manager to discuss individual, team and program effectiveness
Undertake other tasks and responsibilities as assigned within the purview of the job description

Requirements

Post-Secondary education in Social Services, Gerontology or a related field
A minimum of 3 years’ experience working with vulnerable or high-risk populations including seniors, adults with disabilities and/or with mental health issues, and individuals who are underhoused
Must be qualified to work in Canada legally for the employer
Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the operational requirements of the Agency

Skills

Excellent communication skills (written & verbal)
Strong assessment skills
Knowledge of community-based programs and services
Ability to work independently and co-operatively both in consultation & jointly with others
Strong organizational and planning skills
Flexibility
A second language is a definite asset
Understanding and knowledge of the housing and health sector and services
Ability to exercise good judgment, creativity, and sensitivity to changing situations and needs
Intermediate level of computer literacy utilizing MS Office applications
Knowledge of AlayaCare will be considered an asset
First Aid/CPR certification will be considered an asset

Work Type

Full-time
Short-term contract

Experience Level

Minimum of 3 years’ experience

Education Level

Post-Secondary education in Social Services, Gerontology or a related field

Salary/Compensations

$29.87/hr

About the Company

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies.
Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences.
Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.

Equal Opportunity

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency.
Final hiring decisions are made by the Human Resources team.
If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.