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About the Role

Provide first-line guidance and wellbeing support for MHI volunteers, fostering confidence, skills, and a positive experience. This includes daily rota management and responding to volunteer queries.

Responsibilities

• Manage volunteer rotas on a day-to-day basis, ensuring appropriate support and coverage.
• Ensure volunteers sign up for shifts and follow up with no-shows.
• Provide debrief, wellbeing, and practical support to volunteers during core hours and occasional evenings.
• Respond to escalations and volunteer queries in a timely and compassionate manner.
• Review volunteer conversations and activities, providing constructive feedback.
• Support initiatives to improve volunteer retention and reactivation/retraining.
• Act as a champion for volunteers within MHI and the wider community.
• Contribute to the development of volunteer support to ensure it remains relevant, effective, and of the highest quality.

Requirements

• Experience working in a busy team environment with the ability to manage competing priorities.
• Experience providing support, guidance, or supervision in a volunteer, community, helpline, or similar setting.
• Strong interpersonal and communication skills, with the ability to build rapport and demonstrate empathy and compassion.
• Experience giving feedback constructively to support learning and development.
• Ability to manage rotas, schedules, or other organizational systems with accuracy and attention to detail.
• Confident in using IT systems and database/rota management software.
• Ability to remain calm and professional when responding to queries, escalations, or challenging situations.
• Strong commitment to safeguarding, wellbeing, and equity, diversity, and inclusion.
• Flexibility to work occasional evenings and outside normal office hours.
• Knowledge of volunteer management best practices.
• Experience working or volunteering in the charity sector (desirable).
• Experience providing wellbeing or debrief support to volunteers, staff, or peers (desirable).
• Understanding of digital service delivery and online support platforms (desirable).
• Eligibility to work in the UK.
• Satisfactory background and reference checks.

Skills

• Interpersonal skills
• Communication skills
• Empathy
• Compassion
• Constructive feedback delivery
• Rota management
• IT systems proficiency
• Database management
• Rota management software proficiency
• Calmness under pressure
• Professionalism
• Safeguarding
• Wellbeing advocacy
• Equity, diversity, and inclusion advocacy

Location

• Remote, based in the UK

Work Type

• Permanent
• 20 hours per week

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• £32,000 per annum

Benefits

• 25 days annual leave per year, plus public holidays
• Company electronic devices
• Enhanced salary sacrifice pension scheme
• Private health insurance after completion of probation
• Eligibility for a Blue Light discount card

About the Company

• MHI is a charitable organisation.

Equal Opportunity

• We value authenticity and integrity, and we want to see what you uniquely bring to our team and why our mission resonates with you personally.