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About the Role

This position will strengthen safe, high-quality, and person-centered aged and community care by managing quality systems, supporting accreditation readiness, and guiding teams in applying the Strengthened Aged Care Quality Standards. The role analyzes quality insights, shapes improvement projects, and ensures alignment across processes, systems, and capability supports.

Responsibilities

• Lead the stewardship of ACC quality systems by maintaining and strengthening frameworks, procedures, work instructions, and audit tools in line with the Strengthened Aged Care Quality Standards and all legislative and contractual requirements.
• Provide authoritative guidance on applying the Standards and translate sector expectations into practical actions that support safe, person-centred, and culturally safe practice.
• Lead accreditation readiness activities by coordinating evidence, monitoring progress, and preparing teams for external assessments.
• Conduct internal audits, analyze findings, and guide teams to implement corrective and preventative actions.
• Monitor quality system performance, identify emerging risks and opportunities, and provide recommendations to support effective risk management and continuous improvement.
• Lead analysis of audits, incidents, complaints, feedback, indicators, and consumer insights to identify trends, systemic risks, and improvement opportunities.
• Support partnership and brokering activities by contributing quality assurance requirements, monitoring arrangements, and continuous improvement initiatives.
• Support and influence teams to embed quality, risk, and continuous improvement practices into everyday service delivery.

Requirements

• Demonstrated understanding of the aged care regulatory environment, including the Aged Care Act, Strengthened Aged Care Quality Standards, and associated compliance obligations.
• Demonstrated ability to interpret the Strengthened Aged Care Quality Standards with confidence and provide clear, practical guidance that supports consistent, safe, and person-centred practice.
• High level of knowledge, skills, and capability to lead quality assurance and continuous improvement activities, using data, audits, and consumer insights to identify trends and shape improvement priorities.
• Strong interpersonal and communication skills, including the ability to coach, influence, and support colleagues to strengthen quality outcomes across diverse teams.
• Experience in analyzing quality and performance data, preparing high-quality reports, and communicating insights in a clear and actionable way.
• Demonstrated ability to work respectfully and effectively with people from diverse backgrounds including First Nations, CALD, and LGBTIQ+ communities.
• Sound analytical skills and demonstrated ability to assess, evaluate, and solve problems and exercise initiative and judgment where practices and procedures are not clearly defined.
• Proficiency in Microsoft Office, client management systems, and quality management systems.

Skills

• Quality assurance
• Continuous improvement
• Data analysis
• Auditing
• Risk management
• Interpersonal skills
• Communication skills
• Coaching
• Influencing
• Microsoft Office
• Client management systems
• Quality management systems

Location

• Flexible within Australia

Work Type

• Full-time
• Hybrid

Experience Level

• Level 5

Benefits

• Hybrid working model (2 days on-site, 3 days from home)
• Salary packaging up to $15,900 for living expenses
• Salary packaging up to $2,650 for holiday accommodation and meals
• Novated car leases
• Salary packaging for superannuation
• Purchase additional annual leave
• Paid 'Me' day
• Wide range of other paid leave options
• Employee Assistance Program (EAP) via Converge International
• Access to ongoing learning, training, and development

About the Company

• Australian Red Cross is part of the world’s largest humanitarian movement.
• We support and empower people and communities in times of vulnerability.
• We act for humanity.
• Red Cross strives to create a safe and inclusive culture with wellbeing at its centre.
• We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations.
• We are a child safe organisation with zero tolerance of any harm to children.
• Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.

Equal Opportunity

• We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations.