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About the Role

The Product Manager for the Restaurant vertical plays a crucial role in shaping the future of our restaurant technology offerings. This position seeks visionary leadership to drive innovation, enhance customer experiences, and ensure the growth of Clover's products within the competitive restaurant industry. Our mission is to align advanced technology with the dynamic needs of the restaurant sector, providing solutions that streamline operations and improve service quality.

Responsibilities

Develop a comprehensive product strategy that aligns with Clover’s overall goals and objectives.
Define a clear vision for the evolution of our restaurant technology products, including digital ordering, table management, and payment systems.
Identify emerging trends and technological advancements in the restaurant industry to stay ahead of the competition.
Lead and inspire a cross-functional product team, including product managers, designers, marketers, and engineers.
Foster a collaborative and innovative work environment, encouraging creativity and continuous improvement.
Provide mentorship and guidance to team members, supporting their professional development.
Drive the end-to-end product development lifecycle from ideation to launch, ensuring timely and high-quality delivery.
Collaborate closely with engineering and design teams to define product requirements, user stories, and features.
Create and maintain a product roadmap that reflects market demands, customer needs, and strategic priorities.
Conduct thorough market research to identify customer pain points, preferences, and competitive landscape.
Gather and analyze customer feedback and usage data to iteratively improve product offerings.

Requirements

Proven track record of 13+ years in product management.
8+ years in a leadership role within the restaurant or hospitality industry.
Bachelor’s degree in business, technology, or a related field and/or equivalent military experience.
Deep understanding of restaurant operations, technology trends, and customer preferences.
Strong analytical and problem-solving skills, with the ability to leverage data for decision-making.
Experience with Agile development methodologies.
Demonstrated ability to drive product innovation and business growth.

Skills

Digital ordering systems
Leading cross-functional teams
Product management for payment processing systems
Market research
Customer insights analysis
Product road mapping
Lifecycle management

Experience Level

13+ years in product management
8+ years in a leadership role
8+ years of experience in digital ordering systems
9+ years of experience in leading cross-functional teams
10+ years of experience in product management specifically for payment processing systems
11+ years of experience in conducting market research and customer insights analysis
12+ years of experience in product road mapping and lifecycle management

Education Level

Bachelor’s degree in business, technology, or a related field
Equivalent military experience

About the Company

Fiserv is a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people.
If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.