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About the Role
The Technical Support Engineer provides second-level support for EMEA and APJ-based customers, acting as a primary knowledge source to resolve complex technical issues. This role involves collaborating with cross-functional teams including Operations, R&D, and Product to ensure effective product deployment and customer success.
Responsibilities
- Provide second-level technical support for EMEA and APJ customers
- Resolve complex technical issues for customers
- Take ownership of customer cases and troubleshoot technical problems
- Support customers in maximizing product utility
- Collaborate with internal teams including Operations, R&D, Solution Architects, and Product
- Execute projects to create company-wide impact
Requirements
- At least 3 years of experience in a similar role
- Technical experience supporting Linux-based products
- Technical knowledge in Networking (L2/L3)
- Experience in Cyber Security, specifically network or application security
- Experience with enterprise customer accounts
- Excellent communication and problem-solving skills
Skills
- SQL query composition
- Database management
- Web troubleshooting
- Cloud computing concepts
- Docker
- Kubernetes
- Bash
- Python
Location
- Sydney, Australia
- Melbourne, Australia
Work Type
- Full-time
Experience Level
- 3+ years
Education Level
- BS degree in Computer Science or equivalent
Benefits
- Comprehensive health benefits
- Discretionary time off
- Paid holidays
- Monthly me days
- Inclusive and diverse workplace
About the Company
- Cyber exposure management and security company
- Protects critical assets from ground to cloud
- Privately held company headquartered in California
Equal Opportunity
- Armis is an equal opportunity employer and does not discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, or marital status.