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About the Role

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. This role focuses on expanding hardware distribution into new markets, ensuring the delivery of secure and reliable devices and accessories that support payments and commerce solutions. The team manages the end-to-end hardware lifecycle, from supplier onboarding to field quality, to ensure successful market launches and sustained operations.

Responsibilities

Lead supply chain planning for devices and accessories in target markets to maintain inventory availability and support market launches.
Coordinate with factories, contract manufacturers, and suppliers to manage New Product Introduction (NPI) timelines, component sourcing, and production readiness.
Manage third-party logistics providers and freight forwarders to ensure on-time delivery, customs clearance, and warehouse inbound operations.
Analyze field quality cases and warranty data, driving root cause analysis and corrective actions with manufacturing and service partners.
Develop forecasting, S&OP inputs, and inventory optimization strategies to balance service levels and working capital.
Implement cost reduction initiatives across logistics, repair, and fulfillment processes.
Rapidly troubleshoot and resolve operational incidents (e.g., delivery delays, forwarder incidents, supply disruptions) and communicate mitigation plans to stakeholders.

Requirements

6+ years in hardware supply chain, NPI, and supplier/manufacturing coordination.
5+ years in international logistics, 3PL/forwarder management, customs, and freight operations.
5+ years in demand forecasting, inventory planning, and S&OP (Kinaxis, Blue Yonder, Anaplan).
4+ years in reverse logistics, RMA, repair operations, and warranty management.
4+ years with quality systems, root cause analysis, CAPA; familiar with ISO 9001 and Lean Six Sigma.
4+ years with ERP/SCM platforms (SAP ECC/S4HANA, Oracle SCM) and data analysis tools (SQL, Excel (Power Query), Power BI, Tableau).
Experience supporting local regulatory and market requirements in supply chain environments.
Proficient in Japanese language, both spoken and written.

Skills

Kinaxis
Blue Yonder
Anaplan
SAP ECC/S4HANA
Oracle SCM
SQL
Excel (Power Query)
Power BI
Tableau
ISO 9001
Lean Six Sigma
Negotiating contracts with logistics and repair partners
Cross-functional stakeholder management
Cost-to-serve analysis
Inventory reduction programs

Location

Japan

Work Type

Full-time

Experience Level

6+ years
5+ years
4+ years

Education Level

APICS (CPIM/CSCP) certification
PMP certification
Lean Six Sigma Green Belt certification

About the Company

Fiserv is a global leader in information management and electronic commerce systems for the financial services industry.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
We move money and information in a way that moves the world.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.