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About the Role

Scope of responsibility includes active leadership and management of a client engagement of projects in various stages of the strategy/sales/implementation lifecycle. This role will provide leadership, vision, strategic planning, and execution plans on our most complex accounts across multiple lines of business. The Program Manager will also execute multiple projects and/or coordinate work being managed by multiple business units.

Responsibilities

Establish an effective program governance structure and provide direction and oversight of multiple programs and projects for a specific client Program.
Ensure predictable, consistent, and successful program delivery.
Partner with the client, client partner, client executives, service partner, service executives, and other key stakeholders to determine strategic objectives and critical success factors.
Provide a holistic view of a client’s overall Program to the client organization and all stakeholders, communication of Program changes, solution maps, and performance reviews.
Ability to manage multiple account projects with matrix management/influence across company.
Participate in business development activities, meet with prospective/current clients to facilitate solutioning and deal planning as appropriate.
Aggregates and summarizes information across all projects/programs to provide a high-level executive dashboard of Program status to Steering Committee, executive management, and other key stakeholders.
Manage Communication Plan in order to proactively communicate progress on an on-going basis, ensuring transparency throughout program/project lifecycle.
Provide leadership and key stakeholders with the information and venues to make effective, timely decisions.
Ensure consistent usage of standard program and project management practices enterprise wide.
Assess project plans and charters for completeness and quality; execute project health checks.
Fosters a high-performance matrix team by identifying resources and skillsets needed and implementing a management plan to ensure successful delivery of the overall Program.
Define Program governance outlining roles/responsibilities, decision rights, and clearly defined escalation path.
Ensure success criteria are defined upfront to promote alignment and actively manage to expected outcomes.

Requirements

10-12 years of relevant project and program experience and/or relevant consulting experience
Experience collaborating with client facing projects / organizations
Conversions, Implementations, Experience in driving large scale programs/projects and accounts.
Experience with matrix management of cross-functional processes and teams
Experience in banking, financial services, and/or software industries
Knowledge of and demonstrated experience in project or program management processes and methodologies, as well as project lifecycle.
Familiarity with Project Management tools, especially Microsoft Project

Skills

Project Management
Program Management
Microsoft Project

Experience Level

Senior

Education Level

Advanced Degree in relevant field
Program Management Professional (PgMP) certification preferred
Six Sigma
LEAN

About the Company

Fiserv is a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely.
There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry.
If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Equal Opportunity

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.