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About the Role
As a Medical Receptionist at Key Health, you will be the first point of contact for patients, ensuring the smooth daily operation of the practice while delivering a welcoming and professional experience.
Responsibilities
- Provide friendly and professional customer service to patients, doctors, and the clinical team
- Manage phone calls, enquiries, and appointment bookings
- Handle patient check-in, payment processing, and front desk operations
- Perform general administrative duties including filing, emailing, faxing, and correspondence
- Support doctors, nurses, and staff with daily administrative needs
- Collaborate with the reception team and Practice Manager to complete tasks accurately
- Follow practice procedures for patient results, recalls, and clinical administration
- Assist with patient triage and escalation of urgent matters
- Maintain a clean, organized, and welcoming clinic environment
- Ensure strict confidentiality and compliance with the Privacy Act 1988
- Support additional tasks as directed by management
Requirements
- Previous experience in a medical reception or administrative role preferred
- Strong customer service skills and a patient-focused approach
- Confidence using Microsoft Windows and general office systems
- Ability to work well in a team environment
- Strong attention to detail and ability to follow processes
- Calm, professional communication style
Skills
- Customer service
- Medical administration
- Microsoft Windows
- Office systems
- Patient triage
- Communication
Location
- Pagewood
- CBD South
- Castle Hill
- St Leonards
- Sydney
Work Type
- Full time
- Part time
- Casual
Benefits
- Multiple locations
- Flexible working arrangements
- Supportive and collaborative team environment
- Opportunities for professional growth and development
- Career progression to Senior Medical Receptionist or Management roles
About the Company
- Key Health Medical Practices is an expanding medical group focused on patient care and teamwork.