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About the Role

We are seeking a Senior Product Designer to drive strong outcomes within a cross-functional squad. You will own the design quality end-to-end, from problem framing to execution, utilizing our design system. Responsibilities include synthesizing user research and data for product recommendations, managing stakeholders, and communicating design strategies. You will also contribute to the design culture within the Customer Experience team and help shape design practices.

Responsibilities

Lead design end-to-end within your squad, from problem framing and research through to high-fidelity execution, owning quality at every stage.
Collaborate with a Product Manager, a Data Lead and a small engineering team to deliver effective product solutions.
Comfortably scope and facilitate user research and usability testing, to deepen customer understanding and quickly iterate designs to better meet our customers' needs.
Deliver high-quality UX and UI using our design system, including wireframes, interactive prototypes, and design specifications.
Facilitate workshops that bring diverse stakeholders together to explore problems, align on direction, and build shared understanding.
Champion a lean, human-centred approach to product development, contributing to how the CX team works and grows.
Effectively manage differing priorities, needs and timelines.
Communicate design rationale clearly and compellingly to your squad, to senior stakeholders, and to leadership.
Build credibility and trusted relationships across the business.

Requirements

5+ years of professional work within the experience design field, with experience working in product and technology teams.
A track record of influencing product decisions, not just delivering screens, but shaping what gets built and why, drawing on both user insight and data.
Strong stakeholder management skills, with experience navigating competing agendas, building cross-functional trust, and driving alignment.
Great design storytelling skill, where you can present and showcase your work to a leadership team.
Mastery of Figma and working familiarity with AI-assisted design tools, with genuine curiosity about how the toolset keeps evolving.
Experience with UX strategies and trends across both web and mobile platforms.
Comfortable in an environment where product solutions are challenged equally by engineering, data, product, and UX — and where that tension produces better outcomes.
Experience working directly with engineers for the implementation of designs.
Based in Australia.
Comfortable working with a hybrid and sometimes remote team.
A background in health, wellbeing, or aged care is desirable.
Experience designing AI-powered product features, including conversational UX and agentic interfaces is desirable.
Use of AI tools in your design practice, whether that's generative tools, AI-assisted prototyping, research synthesis, or something else is desirable.

Skills

Figma
AI-assisted design tools
UX strategies
Web platform UX
Mobile platform UX
Conversational UX
Agentic interfaces

Location

Australia
Hybrid
Remote

Work Type

Hybrid
Remote

Experience Level

Senior
5+ years

Benefits

Learn from industry experts, experienced leaders, and on-the-job opportunities.
Work overseas for 4 weeks in a rolling 12-month period.
14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.
Hybrid workplace, balancing time in the office with remote work.
One extra paid leave day per quarter.
Hybrid set up allowance.
A floating public holiday.
Reward and Recognition program.

About the Company

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers.
Since 2014, Mable has been helping our community live their kind of independence.
Mable is one of Australia's largest and fastest growing healthtech platforms.
Recognised in AFR’s Fast 100 list, Deloitte’s Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020.
We’re Switched On: We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.
We’re Bold: We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.
We’re One: We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.
We’re Impactful: We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Equal Opportunity

Mable is an equal opportunity employer.
We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.
People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.
We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.
If this role has stood out to you but you don’t feel like you ‘tick all the boxes’, we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for!