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About the Role

This role focuses on solving end-to-end mapping-related technical problems, owning and resolving issues with digital maps, location services, and navigation APIs. You will diagnose problems across map data, APIs, positioning, and integration layers, and translate map-related issues into actionable insights to improve product feedback loops and map performance. Additionally, you will enable scalable support by building documentation, reducing repeat issues, and supporting customer onboarding. You will also drive operational excellence by tracking support performance and standardizing workflows, contributing to automation and tooling. Collaboration across teams, including Customer Program Managers, Product, and Engineering, is key to aligning on releases and sharing knowledge.

Responsibilities

Solve mapping-related technical problems end-to-end
Own and resolve issues related to digital maps, location services, and navigation APIs
Diagnose problems across map data, APIs, positioning, and integration layers
Triage and route issues effectively, ensuring clear ownership and timely resolution
Improve product feedback loops
Translate map-related issues into actionable insights
Work with product and engineering to fix defects and improve map performance
Participate in incident reviews to identify patterns and prevent recurring issues
Build and maintain clear documentation on map data, APIs, and troubleshooting approaches
Reduce repeat issues by enabling self-service for common mapping and integration problems
Support onboarding of customers using mapping or navigation solutions
Track support performance and identify areas to improve
Standardise workflows across systems to ensure consistent handling of technical issues
Contribute to automation and tooling that simplify map-related troubleshooting
Work closely with Customer Program Managers, Product, and Engineering on map-related topics
Align with teams on releases, fixes, and changes impacting map data or services
Share knowledge to improve team capability in mapping and location technologies

Requirements

Deep understanding of digital maps and location technologies
Able to diagnose issues across map data, APIs, and system integrations
Can analyse problems, identify root causes, and propose practical fixes
Familiar with map formats, geospatial data structures, and spatial concepts
Able to perform and debug API calls and interpret results
Can use data to investigate issues
Able to work with tools such as SQL, Python, or equivalent
Able to communicate complex technical and mapping concepts clearly to customers and internal teams
Can create clear documentation that enables others to troubleshoot and self-serve
Able to manage multiple issues with strong organisation and attention to detail
Works effectively across product, engineering, and customer-facing teams
Experience with navigation systems, routing engines, or map-matching
Understanding of GPS, positioning systems, or sensor-based localisation
Exposure to ADAS, HD maps, or automotive mapping use cases
Familiarity with cloud services and distributed systems
Experience with support platforms (ServiceNow, Jira) and knowledge base tools
Experience improving support through automation or AI-based approaches

Skills

Digital maps
Location technologies
Map data
APIs
System integrations
API calls
REST APIs
SQL
Python
Documentation
Troubleshooting
Navigation systems
Routing engines
Map-matching
GPS
Positioning systems
Sensor-based localisation
ADAS
HD maps
Automotive mapping
Cloud services
Distributed systems
ServiceNow
Jira
Automation
AI

Location

Home country
Abroad

Work Type

Hybrid
Remote
Onsite

Experience Level

Mid-level

Salary/Compensations

Competitive compensation package

Benefits

Personal development budget
Paid leave for learning days
Paid access to e-learning resources (O’Reilly, LinkedIn Learning)
Enhanced parental leave
Paid leave to care for loved ones
Paid leave to volunteer in local communities
Home office setup budget
Monthly allowance for home office support
Option to work from home country and abroad
Competitive holiday plan
Extra day off for birthday
Annual events (Hackathon, DevDays)
Inclusive global culture
Local benefits tailored to location

About the Company

TomTom revolutionized how the world moves with the introduction of the first portable navigation device.
TomTom intends to engineer the first-ever real-time map, the smartest and most useful map on the planet.
Work with a team of 3,300+ unique, curious and passionate problem-solvers.
TomTom has over 80 nationalities.

Equal Opportunity

TomTom is an equal opportunity employer.
Every day we welcome, nurture and celebrate differences.
If you believe you can relate to this, please know that we’d love to hear from you.