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About the Role
Join The Travel Corporation (TTC) as a Service Consultant in our Contact Centre team. This role is an opportunity to represent world-class travel brands, solve problems, create seamless customer experiences, and make a real difference in how guests experience travel.
Responsibilities
- Act as the first point of contact for guests via phone, email, and chat.
- Solve guest queries with empathy and efficiency, delivering fast, accurate solutions.
- Proactively support pre- and post-trip journeys, providing reassurance and relevant updates.
- Identify opportunities to enhance the guest journey through additional services or product upgrades.
- Own guest cases from start to finish, reducing repeat contact and increasing satisfaction.
- Keep guest records up to date in Salesforce and ensure all interactions are logged clearly and consistently.
- Collaborate with teams across sales, operations, and product to deliver seamless solutions.
- Share insights and feedback to help improve service delivery and shape future guest experiences.
Requirements
- A strong customer-first mindset with a passion for delivering memorable experiences.
- Confidence in managing multiple guest interactions and queries with a calm, solutions-focused approach.
- Great written and verbal communication skills; clear, kind, and professional across phone, chat, and email.
- Resilience and adaptability; stay positive and proactive even in fast-paced or complex situations.
- Comfort working in a tech-enabled environment, including CRM platforms like Salesforce (full training provided).
- Flexibility to work evenings and weekends.
- Bonus: experience in customer service, contact centres, or the travel industry.
Skills
- Customer service
- Contact centres
- Travel industry
- Salesforce
- Communication (written and verbal)
- Problem-solving
- Upselling
Location
- Sydney CBD (Hybrid)
- Remote (Australia or New Zealand)
Work Type
- Full-time
- Part-time (weekend shifts covered)
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- Not specified
Benefits
- Generous staff travel discounts
- Access to exclusive industry rates
- Two paid volunteer days per year
- $2,000 annual personal development fund
- Access to wellbeing resources
- Professional development pathways
About the Company
- The Travel Corporation (TTC) is a global company with over 100 years of travel excellence.
Equal Opportunity
- Not specified