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About the Role

Join The Travel Corporation (TTC) as a dynamic Sales Consultant in our high-performing Contact Centre team. This role is ideal for individuals who thrive in a fast-paced, target-driven environment and enjoy converting customer curiosity into bookings, helping guests plan unforgettable travel experiences with our iconic brands.

Responsibilities

• Act as the first point of contact for prospective guests via phone, email, and chat, guiding them through their holiday planning.
• Convert warm leads into bookings using a consultative and strategic approach.
• Manage and own the sales pipeline in Salesforce, tracking follow-ups, logging activity, and driving conversions.
• Drive revenue across B2C and B2B channels by recommending suitable travel experiences based on guest or advisor needs.
• Consistently achieve KPIs for sales, retention, call quality, and guest satisfaction.
• Contribute to a positive and collaborative team culture by sharing wins and best practices.
• Stay current on travel products, brand promotions, and global travel trends.
• Work flexibly, including evenings and weekends.

Requirements

• A natural drive to close sales and exceed targets.
• Resilience, energy, and a positive mindset in a high-performance, customer-first environment.
• Strong service orientation with excellent communication and discovery skills.
• Confidence working with CRM systems.
• Flexibility to work outside standard business hours, including evenings and weekends.
• Availability during peak sales windows, including evenings (after 5 PM) and weekends, to support demand and maximize sales potential.

Skills

• Consultative sales
• CRM systems
• Communication
• Discovery skills
• Sales pipeline management
• Upselling
• Cross-selling

Location

• Sydney CBD (Hybrid)
• Remote (Australia or New Zealand)

Work Type

• Full-time
• Part-time (weekend shifts covered)
• Hybrid
• Remote

Experience Level

• Bonus: Experience in travel, contact centres, or consultative sales environments.

Benefits

• Generous travel discounts
• Professional development support
• Wellbeing resources
• Two paid volunteer days per year
• $2,000 annual personal development fund

About the Company

• A global travel company with over 100 years of experience.
• Operates iconic brands including Contiki, Trafalgar, Insight Vacations, Luxury Gold, and CostSaver.