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About the Role
The Dispatcher is a critical role within our operational center of excellence, contributing to the delivery of customer service excellence by ensuring 100% Complete load, 100% Quality Product, 100% On-Time Performance, and 100% Inventory Control & Accuracy.
Responsibilities
- Cultivates strong relationships with warehouse and logistics staff, including Department Managers, Customer Service Reps, Lead Hand, Dispatchers, Order Pickers, Stagers, Drivers, and Customers (internal and external).
- Oversees Drivers and Driver Helpers.
- Monitors current KPIs with respect to inventory control, targeting 100% complete loads, product quality, on-time delivery, and pick-ups.
- Ensures the POR Dispatch module is up-to-date.
- Assesses Drivers and Helpers daily to meet and exceed performance standards, including customer expectations, driving performance, and fleet maintenance.
- Ensures Drivers follow all practices deemed essential by the provincial and federal government and the Manager at the specific location.
- In collaboration with the Manager, conducts performance scorecard reviews for each Driver and Helper quarterly.
- Conducts load calculations and routing, knowing daily standing against capacity, and assigns loads to vehicles, Drivers, and Helpers accordingly.
- Prioritizes work and runs based on urgency and importance.
- Provides delivery crews with information about orders, traffic, obstacles, and requirements.
- Ensures trucks are in good condition when received or returned.
- Consults with and cultivates strong relationships with internal customers, stakeholders, and external customers to address questions, problems, and requests for service or equipment.
- Enters data into the computer system and maintains logs and records of calls, activities, and other information.
- Records, answers, reconciles, and/or files customer requests, expenses, inventory, and other dispatch information.
- Maintains a strong working knowledge of warehouse layout and product knowledge.
- Supports warehouse operations during slower periods, including assisting with inventory counts and performing general labor duties, and working alongside other departments upon request.
Requirements
- Knowledge of company products is considered an asset.
- WHMIS / Safety Awareness Certified.
- Working knowledge of MS Office (required).
- Demonstrated ability to embrace and learn new workflows and technology.
- Ability to work a flexible schedule that includes evenings, weekends, and holidays.
- Willing to work irregular and/or long hours.
- Flexibility to work out of both GTA locations: North York and East York.
Skills
- Concern for Safety
- Teamwork
- Customer Centricity
- Initiative
- Results Focus
- Fostering Communication
- Exemplifying Integrity
- Inspiring Others
- People Leadership
- Leading Change
- General Interpersonal Skills
- Agile and adaptable to different situations
- Can positively deal with demanding timelines and stressful situations
- Working knowledge of Point of Rental Software (strongly preferred).
Location
- North York
- East York
Work Type
- Full-time
About the Company
- Element Event Solutions is Canada’s premier provider of tent and event services, orchestrating over 30,000 memorable events annually in partnership with top venues, caterers, planners, corporate partners, and private hosts.
- Established in 1911 as Chair-man Mills, our company has grown through a legacy of excellence with renowned brands including Event Rental Group, Contemporary Furniture Rentals, Regal Tent Productions, Advanced Tent Rental, A&B Partytime, Loungeworks, MacFarlands Events, and Higgins Event Rentals.
- Driven by our mission to craft engaging spaces that foster remarkable experiences and connections, we provide the infrastructure essential for Canadians to unite through social, corporate, philanthropic, and community gatherings.
- Proudly Canadian-owned and operated, we are committed to family values and investing in our local communities.