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About the Role

As a Member Representative, you will support members through a variety of financial needs while helping create a welcoming and solution-focused branch experience. This is a multi-functional role that includes Teller, Member Service, and Retail Lending responsibilities.

Responsibilities

• Process member transactions accurately and efficiently including deposits, withdrawals, transfers, and loan payments
• Build trust through friendly, professional interactions
• Recognize opportunities to improve the member experience during everyday transactions
• Open and maintain personal and business accounts
• Assist members with account questions, wires, address changes, balances, reconciliations, and other account needs
• Educate members on products and services that may benefit their financial journey
• Balance member advocacy with regulatory and operational requirements
• Assist members through the consumer loan process from application to closing
• Explain loan products and terms clearly and confidently
• Help create a smooth, supportive borrowing experience
• Participate in ongoing training, development, and cross-functional learning
• Stay current on compliance, procedures, and regulatory expectations including Bank Secrecy Act requirements
• Support branch operations and teammates as needed
• Contribute positively to branch culture, teamwork, and continuous improvement efforts

Requirements

• Take ownership and follow through
• Communicate with professionalism and empathy
• Bring a positive attitude even during busy or challenging situations
• Look for ways to improve the member experience within established guidelines
• Value teamwork, accountability, and community involvement
• Understand that consistency, reliability, and attention to detail matter

Skills

• Strong communication and interpersonal skills
• Ability to explain financial information in a clear and approachable way
• Comfortable building rapport and having meaningful conversations with members
• Detail-oriented with strong organizational skills
• Ability to adapt, learn, and work across multiple functions
• Collaborative mindset with a willingness to support team goals

Location

• Olean, NY

Work Type

• Full-time

Experience Level

• 1-4 years of experience in banking, cash handling, member service, retail lending, hospitality, customer service, or a similar relationship-focused role preferred

Education Level

• High school diploma or equivalent required

Salary/Compensations

• $17.50-$25.00/ hour

About the Company

• At High Point FCU, we believe banking is about helping people navigate important moments in their lives while strengthening the communities we serve.
• As a not-for-profit financial institution, we focus on building long-term relationships, supporting local organizations, investing back into our communities, and helping members through every stage of their financial journey.
• We are looking for individuals who genuinely care about people, communicate well, and take pride in providing a positive member experience.

Equal Opportunity

• All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.