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About the Role

This is a foundational leadership role for an Applications Support Lead who is driven to create and transform the technology landscape into a true enabler of scale, quality, and innovation. The role involves providing support for business application portfolios, managing issue resolution, and driving cross-training initiatives.

Responsibilities

• Provide strong IT leadership for application support and operations
• Assist the manager with reporting and managing ongoing issues
• Oversee day-to-day vendor management for support services
• Support major incidents by leading technical resolution across application services to restore business operations quickly
• Communicate with business teams to align workarounds with recovery timelines
• Clearly explain complex IT concepts to non-technical stakeholders
• Contribute to the resolution of ongoing problem tickets
• Drive cross-training initiatives across the application support team to enhance capability and coverage
• Provide support during Disaster Recovery (DR) and crisis management situations
• Manage operational communication with business line management to align business work-arounds with recovery timelines

Requirements

• Demonstrated experience in support of high performing and highly available systems is desired
• Recognised ITIL knowledge and expertise
• Completion of Relevant (IT or Business) Tertiary studies
• Previous Experience in team leadership
• 5 Years experience in management of preventive/predictive maintenance programs
• Eligibility checks are required as part of the recruitment process and ongoing employment

Skills

• Application support
• IT leadership
• Vendor management
• Incident management
• Problem ticket resolution
• Disaster Recovery (DR)
• Crisis management
• Mentoring
• Prioritizing and managing backlogs

Location

• Pyrmont
• Darling Harbour

Work Type

• Full-time

Experience Level

• Lead
• 5 Years experience in management of preventive/predictive maintenance programs

Education Level

• Relevant (IT or Business) Tertiary studies

About the Company

• The Star Sydney has been a local landmark for three decades, committed to its communities and striving to create fun in trusted destinations as Australia's premier entertainment hub.
• The company hosts prestigious events and international acts, and offers extraordinary dining options and vibrant entertainment experiences.