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About the Role

The Senior Manager, People & Organization (“P&O”) – Pacific Northwest (PNW) leads the execution of core Human Resources processes within the Fashion boutiques in the market, identifies opportunities for specific people strategies, and partners with Boutique Leadership Teams (“BLT”) to build leadership skills and drive performance.

Responsibilities

• Focus on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• Embody and infuse CHANEL’s competencies and behaviors with a concerted focus on well-being.
• Build and foster connections across all levels within the PNW Boutiques by maintaining a presence and displaying a genuine curiosity about the Retail space.
• Partner with the BLT and Education Team to onboard and integrate new team members.
• Support each BLT in conducting career discussions with team members, highlighting developmental needs.
• Provide input on organizational structure, workforce planning, talent reviews and succession planning.
• Guide the annual compensation and performance review process for the PNW Boutiques.
• Analyze trends and utilize the insights gleaned in decision making related to various P&O priorities.
• Partner with the BLT in each location to proactively identify opportunity areas and performance gaps.
• Support performance management by providing frequent guidance to BLT (i.e. coaching, counseling, disciplinary actions, and exits).
• Ensure consistency in handling performance matters and administration of processes.
• Champion and accelerate a culture of diversity and inclusion.
• Forecast hiring needs with BLT, particularly as it relates to peak seasons.
• Play an active role driving internal mobility.
• Support the Talent Acquisition team in implementing sourcing strategies to build active pipeline.
• Support upskilling hiring managers and interview panels via trainings.
• Manage and resolve employee relations issues in the market by conducting timely, effective, thorough, and objective investigations.
• Consult with the internal Employee Relations / P&O Team / Legal Team to ensure consistency in handling employee relations issues.
• Manage workers’ compensation issues, leaves of absence and accommodations.
• Continuously build a knowledge of employment best practices, with specific knowledge of Federal/State employment application.
• Partner closely with Legal, Retail Operations, Asset Protection, Employee Relations and Total Rewards to establish alignment and respond to inquiries.

Requirements

• Strong communication skills (verbal and written).
• Strong relationship building skills.
• Ability to influence and assess situations objectively.
• Ability to use discretion and independent judgment.
• Prior HR experience within a Retail/Wholesale environment preferred.
• Employee relations experience.
• Strong detail orientation and ability to prioritize.
• Comfort with HRIS systems (such as Workday) and performing basic analysis in Excel.
• Ability to be in-boutique three (3) days per week.

Skills

• Human Resources
• Leadership Development
• Performance Management
• Talent Development
• Organizational Structure
• Workforce Planning
• Succession Planning
• Compensation
• Performance Review
• Diversity and Inclusion
• Recruitment
• Internal Mobility
• Talent Acquisition
• Employee Relations
• Compliance
• Policy & Procedure
• Change Management
• Problem Solving
• HRIS Systems
• Excel Analysis

Location

• San Francisco
• Neiman Marcus San Francisco
• Nordstrom Valley Fair
• Palo Alto
• Hawaii

Work Type

• On-site
• Full-time

Experience Level

• 7 + years of core HR (HR Generalist) experience required

Education Level

• Bachelor’s degree in related field required.

Salary/Compensations

• $87,500 through $145,000

Benefits

• Wellbeing resources include dedicated paid time off for wellbeing: 2-week August Office Closure and a Wellbeing fund.
• Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
• Generous paid time off policies to include vacation, holiday, sick and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

About the Company

• At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
• We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
• Chanel is a private company whose values are grounded in creating conditions for people to perform at their best and feel fulfilled and confident in their work.
• We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
• Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches.
• Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations.
• At present, Chanel employs more than 32,000 people worldwide.
• As an independent company, its core values are grounded in: Exceptional creation and client experience, Nurturing human potential, Having a positive impact – on people, the environment and communities around the world.
• As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
• Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities.
• It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations.
• This means everyone can grow, continue to be inspired and feel included, now and in the future.
• The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
• Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

Equal Opportunity

• At CHANEL, we are intentional in promoting Diversity & Inclusion.
• We foster respect, empathy, and dignity for all.
• We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organization and the connections we have with each other and our clients.
• We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.