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About the Role

The Customer Operations Specialist will assist the Customer Operations Manager in driving process improvements and efficiency initiatives to deliver value to the frontline sales team. This role involves planning and implementing operational strategies within the commercialization process to enhance service to retail customers and positively impact business performance. The specialist will identify and resolve recurring issues affecting customer service and track results against the customer service scorecard.

Responsibilities

Assist in driving process improvements and efficiency initiatives.
Assist in planning and implementing operational strategies and tactics in the commercialization process.
Identify and find solutions for reoccurring issues impacting customer service.
Manage sales operations, including supply inventory to support sales teams, reduce out-of-stocks, and mitigate commercial risk.
Support sales planning by identifying key customer milestones and ensuring alignment across marketing, supply chain, and sales for product and communication plans.
Partner with stakeholders to understand and align on supply chain solutions that remove barriers for the commercial organization.
Act as the regional lead for all quality issues, including product recalls, distributor audit processes, and shelf-life and/or shipping policies.
Participate in review meetings and act as a key point of contact between sales and supply chain to manage market issues, feed issues into supply chain teams, and communicate solutions back to sales teams.

Requirements

Thrive on challenge and act with appropriate urgency to market events and trends.
Demonstrate confidence, diplomacy, professionalism, and excellent judgment in business relationships.
Exhibit a strong execution focus and a proven track record of delivering results.
Be a strong team player who can inspire others, respect commitments, and hold self and others accountable.
Bachelor’s degree in Business Administration or other relevant field.
Bilingual (English/French) required.
5-8 years of progressive experience across supply chain and sales (CPG industry experience is a bonus).
Experience in forecasting, demand planning, and brand/product launches and commercialization.
Proven track record of breaking down complex problems to deliver simple solutions.
Experience advising and directing business solutions driven from data and analytics.
Demonstrated success in planning, developing, and executing key initiatives across a commercial organization.
Understanding of how sales and provincial systems operate and ability to connect to the company’s overall business strategy.
Consent to complete a criminal background check.

Skills

Supply inventory management
Sales planning
Stakeholder partnership
Quality issue management
Communication
Problem-solving
Data and analytics
Forecasting
Demand planning
Brand/product launches
Commercialization

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5-8 years

Education Level

Bachelor's degree

Salary/Compensations

$89,900.00 - $118,000.00
11% target short term incentive
$11,000 on average spent on benefits per employee

Benefits

Flexible work programs
Hybrid work model (4 days in office)
Health, dental, vision
Retirement savings plan with employer match
Wellness incentives
Employee Assistance Program (EAP)
Paid time off (holidays, vacation, sick days)
Parental leave
Generous paid time off plans

About the Company

At Molson Coors, we tackle big challenges and defy the status quo.
We have a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future.
We are on the path to transforming the beverage industry.
We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.
We collaborate as a team and celebrate each other’s successes.
We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities.
We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are.
Engagement with a variety of Business Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization.
Ability to grow and develop your career centered around our First Choice Learning opportunities.
Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences.

Equal Opportunity

Molson Coors is an equal opportunity employer.
We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic.
If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com.