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About the Role

This role supports field service operations for Sungrow USA, focusing on commissioning, warranty, and Operations and Maintenance (O&M) for installed sites. The position involves troubleshooting, repairing, maintaining, and commissioning PV inverters and related equipment, primarily at customer sites or staging yards. A key aspect of this role is ensuring compliance with safety mandates to maintain a safe and efficient working environment.

Responsibilities

Perform technical assignments involving installation, operation, testing, and maintenance of solar inverters, BESS systems, PCS, batteries, and ancillary equipment.
Conduct general troubleshooting and diagnosis according to Sungrow's maintenance and repair guidelines.
Support and perform pre-commissioning and commissioning of solar inverters and BESS systems within schedule.
Perform Preventive Maintenance and other Long Term Service Agreement (LTSA) activities for O&M roles.
Investigate solar plant issues, including DC array grid faults, inverter design issues, and utility grid transients.
Provide feedback to engineering and project teams on potential design improvements.
Lead upgrade/rework projects (software and hardware) and communicate technical scope to customers.
Collaborate with customer SCADA engineers for system communication setup.
Document troubleshooting sequences and procedures.
Identify and document basic mechanical and electrical issues.
Perform basic corrective maintenance.
Create/modify Field Service procedures for safety, troubleshooting, and maintenance.
Act as Lead when using contractors, ensuring adherence to Sungrow standards.
Prepare and submit Daily Activity Reports and Daily JSA Reports.
Resolve high-level technical issues and support root cause analysis for complex projects.
Coordinate with engineering, logistics, financial, and program management disciplines.
Verify and comply with engineering documentation standards and test procedures.
Complete documentation in a timely and organized manner.
Follow standard operating procedures.
Own the creation and submission of all field paperwork and documentation.
Serve as a safety second if needed.

Requirements

Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Motivated self-starter with complex problem-solving abilities.
Accountable for completing tasks from inception to delivery.
Excellent verbal and written communication skills.
Ability to interact professionally with diverse groups.
Ability to work with test equipment and hand tools.
Ability to closely follow instructions and pre-established procedures/SOPs.
Valid driver’s license with a clean driving record.

Skills

Troubleshooting
Repair
Maintenance
Commissioning
PV inverters
BESS systems
SCADA systems
Microsoft Office Suite
Electrical Safety
Power Electronics
MV transformers

Location

Syracuse, NY area
Rochester, NY area

Work Type

Contract
Field Service

Experience Level

3 plus years of overall experience in a technical field
2 years of experience in solar inverters or BESS

Education Level

Associate’s Degree in an Engineering or Computer Science Discipline
OSHA 10 certificate within 12 months of hire
NFPA 70e certificate within 12 months of hire
OSHA
NFPA70A
Electrical Safety

Salary/Compensations

$36 to $40 per hour plus OT for California, Colorado, New York and Washington
Compensation commensurate with experience

Benefits

Competitive benefits package and employee programs
Strong personal and company growth opportunities

About the Company

Sungrow North America is a leading provider of renewable energy solutions, specializing in photovoltaic inverters and energy storage systems.
The company offers a comprehensive range of products and services to optimize solar power installations.
Sungrow North America is known for its commitment to innovation, high-quality standards, and exceptional customer service.
The company aims to provide sustainable and reliable energy solutions.

Equal Opportunity

Sungrow is an equal opportunity employer.