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About the Role

As a Digital Product Management Senior Manager within PNC's Retail Lending organization, you will be responsible for solutioning Retail Lending Origination Journeys with management of 2-4 Product Owners. You will craft incredible customer experiences from discovery through hand-off to execution delivery leaders, working closely with business partners to understand needs and priorities. You will partner with internal and external designers, usability testers, solution architects, and development leads to make experiences a reality and drive the use of data to monitor and measure success. You will also bring awareness to internal stakeholders on best-in-market design patterns and trends through on-going competitive analysis and leverage this insight to challenge existing norms and drive transformation. Present new digital customer experiences to legal, risk, and compliance stakeholders as well as executive leaders for feedback, respectful debate, and alignment. Engage in on-going problem-solving with a diverse team of partners, driving greater problem definition clarity and structuring how the team will pursue a solution.

Responsibilities

Responsible for complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices through the leadership of digital teams.
Leverages industry and market place research and insights to assess digital experience trends and results in order to recommend new digital experiences or enhancements to existing experiences.
Assists Group Manager with defining strategy.
Prioritizes and decisions recommendations.
Drives business case development.
Leads digital teams that develop and design the features of new or existing digital experiences to take advantage of an identified market need or opportunity.
Oversees the development, production, roll-out or promotion of digital experiences and ensures initiatives are completed on time, within budget and meet strategic goals.
Drives/Develops partnership with key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders including key vendors to ensure all digital experiences meet their strategic goals.
May participate in client facing activities.
As part of the first line of defense, supports risk management, compliance, and audit needs.
Serves as point of review and sign off for risk management, compliance, and audit requirements.
May be identified as an application owner.
Builds, manages, motivates, and develops the performance of the Digital teams to drive business, financial, and customer experience results of new and existing products.
Recommends modifications in experiences and/or marketing to improve results.

Requirements

Roles at this level typically require a university / college degree.
Higher level education such as a Masters degree, PhD, or certifications is desirable.
Industry experience is typically 8+ years.
At least 5 years of prior management experience is typically required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

Skills

Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing
Business Acumen
Competitive Environment
Design Thinking
Effective Communications
Innovation
Knowledge Of Product Line
Product Development Strategy
Solutions Development

Location

Pittsburgh, PA
Philadelphia, PA
Wilmington, DE
Tysons Corner, VA
Charlotte, NC
New York, NY

Work Type

In-office

Experience Level

8+ years industry experience
5+ years management experience

Education Level

Bachelors degree
Masters degree
PhD
Certifications

Salary/Compensations

$123,000.00 – $274,560.00

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
Robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year
15 to 25 vacation days each year
Time off
Learning and career development
Wellness programs
Recognition

About the Company

PNC's people are their greatest differentiator and competitive advantage in the markets they serve.
They are all united in delivering the best experience for their customers.
They work together each day to foster an inclusive workplace culture where all of their employees feel respected, valued and have an opportunity to contribute to the company’s success.
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance.
For nearly 160 years, PNC has strived to make a meaningful impact for its employees, customers, communities, and shareholders.
They believe their success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments.
Their inclusive workplace allows employees to be heard, valued, and developed to do their best work.
Being a great place to work means they are making a lasting difference for everyone they serve.

Equal Opportunity

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.