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About the Role
The Charter Flight Concierge will support the sales process and directly manage the Charter client’s flight operation experience and interactions with the Company.
Responsibilities
- Ensure delivery and standardized level of service for Charter Sales clients from trip creation to completion.
- Provide charter quotes and sourcing support to Charter Sales Team.
- Provide support to Flight Operations team including flight validations and qualifications.
- Serve as Charter Sales client single point of contact for all issues related to the execution of sold Charter flights.
- Build a customized and hassle-free flight experience for Charter clients through strategic initiatives.
- Assist with securing services for CAR 704 flights (catering, ground transportation, customs, etc.) and/or brokered flights.
- Ensure all planned flights comply with local regulations and that passenger entry requirements are met.
- Interact with clients and enter their trip details and service requests into the scheduling system.
- Prepare and submit charter billing information to the charter sales team.
- Coordinate with crew, maintenance, and Charter Sales Team for all events relating to the aircraft that affects its availability or ability to conduct the mission.
- Source available aircraft and develop acceptable operational solutions to client requirements.
- Maintain aircraft profiles on third-party software (ARGUS, AVINODE, etc.).
- Maintain charter client profiles within Salesforce and other internal CRM systems.
Requirements
- College Degree
- 5 years of aviation experience including client service, marketing, and branding work experience
- Strong client-facing communication skills in English and French
- Demonstrated ability to multi-task and trouble-shoot
- Strong IT capabilities including experience with MS Office Suite and aviation software
- Additional languages are an asset
Skills
- Client service
- Marketing
- Branding
- Client-facing communication
- Multi-tasking
- Trouble-shooting
- MS Office Suite
- Aviation software
Experience Level
- 5 years of aviation experience
Education Level
- College Degree
About the Company
- Canada’s premier private jet company with a legacy spanning over 60 years.
- Leads the way in aviation solutions.
- Sets the standard in aviation excellence.
- Redefines the way you fly, ensuring unparalleled service and unforgettable experience.
- Success is driven by a team of over 550 dedicated employees.
- Leading provider of aviation solutions and operators of private jets.
- Offers a complete range of services including aircraft management, aircraft maintenance, aircraft charter and sales, as well as FBO services.
- Foundation is built on unwavering core values: Safety, Excellence, and Innovation.
- Careers culture is fueled by innovation, teamwork, and a commitment to excellence.
- Invests in team members, offering extensive training programs and ample opportunities to enhance skills.
- Offers mentorship initiatives and career advancement pathways.
- Dedicated to nurturing potential and fostering a culture of continuous learning.
- Celebrates diversity and believes in the power of an inclusive workplace.
- Embraces unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity.
- Strives for a work environment where everyone feels respected, valued, and empowered to contribute their best.
Equal Opportunity
- We celebrate diversity and believe in the power of an inclusive workplace.
- At Execaire Aviation, we embrace unique perspectives and backgrounds, recognizing that diversity drives innovation and creativity.
- We strive for a work environment where everyone feels respected, valued and empowered to contribute their best.
- Join us in building a team that reflects the vibrant tapestry of aviation.