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About the Role

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, aims to transform daily routines into joyful escapes. Our mission is to connect with customers through carefully chosen products, immersive shopping experiences, and exceptional service, creating a space that sparks joy. Stockroom Specialists provide customers with a unique shopping experience using the G.U.E.S.T. service approach, oversee daily store operations, ensure compliance with inventory control practices, and maintain backroom organization and cleanliness.

Responsibilities

Act as a TPS Champion by modeling the G.U.E.S.T. service approach and consistently delivering World Class Service.
Greet and welcome every customer warmly and with enthusiasm.
Understand customer needs by asking open-ended questions.
Explain product features and benefits in relation to customer needs with in-depth product knowledge.
Suggest additional items to build onto sales using effective selling techniques.
Thank the customer sincerely and invite them to return.
Be a TPS Brand Ambassador.
Build customer loyalty by being friendly, attentive, and respectful.
Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidentiality.
Maintain professional presentation in attire, demeanor, appearance, and compliance to company dress code.
Demonstrate the ability to make decisions with sound judgment in the best interest of the customer, store team, and business.
Enthusiastically participate in training and development.
Demonstrate initiative to cross-train in all departments to support leadership.
Continually train and coach associates in operational tasks, inventory practices, backroom organization, and GUEST service behaviors.
Maintain the integrity of store inventory through proper receiving practices, including sending and receiving product, reporting inventory discrepancies, processing store damages, and researching inventory discrepancies.
Perform inventory tasks such as correction adjustments, price changes, and stock balancing transfers.
Organize and maintain the stock room, storage areas, and bathrooms to meet company standards.
Order and maintain supplies while adhering to a corporate-issued budget.
Ensure timely action on operational communications (Smart Sheet, email, etc.).
Ensure IT equipment (registers, computers, etc.) are running up to standards and work with the corporate IT team to resolve issues.
Perform ear piercings and provide a safe, sanitary experience in accordance with guidelines (select locations).
Understand and employ TPS safety standards.
Perform management functions as expected, which may include opening and closing the store, managing the point of sale, coordinating breaks, etc.
Assist the Store Team Leader in executing strategies to drive sales and customer loyalty.
Complete all other related tasks/projects within the assigned timeframe.
Comply with all company policies and procedures.

Requirements

Previous experience in specialty retail is preferred.
Previous experience in specialty retail inventory control is preferred.
Demonstrate the ability to multitask while being attentive to customers.
Ability to be mobile on the sales floor and/or stock room for extended periods.
Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.
Ability to work a flexible schedule to include nights, weekends, and holidays.
Ability to work well and be a leader in a team environment.
Demonstrate the resourcefulness and initiative to problem solve, operate strategically, and act as a team player.
Ability to work autonomously while paying strong attention to organizational detail.
Proficient in using Microsoft Office and POS Systems.

Skills

G.U.E.S.T. service approach
World Class Service
Customer service
Sales techniques
Inventory control
Stockroom organization
Microsoft Office
POS Systems

Location

Massapequa, NY
Massapequa Park, NY 11762

Work Type

Full Time

Education Level

None

Salary/Compensations

$20.00 - $23.00 Hourly

About the Company

TPS Group Holdings, a family of brands including The Paper Store, Uncharted and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise.
Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating a space that sparks joy with every visit.

Equal Opportunity

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.