Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
My IT Crew is seeking a Windows Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance. Join a team where your voice is heard and new ideas are welcomed.
Responsibilities
- Support Windows 10 and Windows 11 devices
- Troubleshoot various printers and scanners
- Manage business class software for small and medium-sized businesses
- Perform 365 account management
- Manage On-Prem and Azure AD accounts
- Troubleshoot VOIP phone systems
- Troubleshoot eFax
- Manage network devices (Switches and Access Points)
- Support On-Prem applications and services
- Manage file server permissions and architecture
- Coordinate with clients daily to manage expectations
- Engage positively with clients
- Maintain positive return on CSAT surveys
- Coordinate between client and vendor for incident resolution
- Comprehend and follow SOP
- Update SOP and team when processes change
- Create new supporting documents for discoveries
- Provide support documentation for downstream success
- Review scheduled tickets, confirm scheduling according to client requests, priority, and ticket age
- Adhere to scheduled tickets
- Respond to customers on assigned tickets
- Review schedule at the end of the day
- Ensure all assigned tickets have been responded to
- Reply or call back on any newly assigned or customer-responded tickets
- Check for tickets in 'Remediation' status to complete QA follow-up requests
Requirements
- Deliver top-level customer support and enjoy helping people
- Proven executor – knows how to make things happen
- Willing to help others move forward and drive team goals
- Strong experience in troubleshooting, configuring, and managing Microsoft technologies, primarily focused on Windows Servers, Group Policies, and Active Directory structure
- Experience in troubleshooting, configuring, and managing DNS & DHCP in Microsoft Active Directory networks
- Knowledge and experience with advanced networking principles
- Experience in troubleshooting, configuring, and managing Windows file shares and permission ACLs
- Demonstrated experience in networking and its concepts; ability to troubleshoot network issues and network devices such as Firewalls, Switches, and Wi-Fi
- Hands-On experience with virtualization technologies such as Hyper-V
- O365 experience
- Experience with Remote Access Solutions
- Experience with Remote Desktop / RemoteApps
Skills
- Windows 10
- Windows 11
- Printer troubleshooting
- Scanner troubleshooting
- Business class software
- 365 account management
- On-Prem AD account management
- Azure AD account management
- VOIP phone systems
- eFax troubleshooting
- Network device management
- Switches
- Access Points
- On-Prem applications
- On-Prem services
- File server permissions
- File server architecture
- Client interaction
- SOP comprehension
- SOP updates
- Documentation creation
- Microsoft technologies
- Windows Servers
- Group Policies
- Active Directory
- DNS
- DHCP
- Networking principles
- Windows file shares
- Permission ACLs
- Network troubleshooting
- Firewall troubleshooting
- Wi-Fi troubleshooting
- Virtualization
- Hyper-V
- O365
- Remote Access Solutions
- Remote Desktop
- RemoteApps
Location
- New York City time zone
Work Type
- Full-time
Experience Level
- Mid-level
About the Company
- My IT Crew has been a leader in the Managed Service provider space since 2016.
- We strive for excellence and achieve it.
- Our clients love us and our satisfaction surveys show it at a consistent 97%
- We are the team who always “has the cool stuff”, we adopt new tools to make us more efficient and allow us to help our clients with best-in-class support
- Having documentation that's actually useful? That's us!
- Our culture of collaborative meetings and weekly team-led training will help YOU drive yourself and the company forward.