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About the Role

The Practice Manager will be responsible for operational planning and execution, ensuring maximum productivity and operational excellence. This role involves partnering with compliance, DC Institute, and Human Resources to ensure the clinic meets all provincial health regulation standards. The Practice Manager will also lead, coach, and motivate the team to improve productivity, engagement, and patient retention.

Responsibilities

Build and execute plans to improve daily operations of the practice ensuring maximum productivity and operational excellence.
Develop strategies to increase organic patient growth.
Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement.
Provide coaching and direction to the team.
Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets provincial health regulation standards.
Manage and oversee all compliance programs within the practice.
Lead by example to ensure patient safety is a top priority.
Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
Support recruitment efforts to interview dental professionals and assess for best fit.
Manage and analyze daily staffing costs and payroll administration.
Oversee accounts receivable process.

Requirements

University or College Diploma in business or office administration.
3-5 years experience as a Dental Practice Lead or Dental Practice Manager is required.
Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management.
Strong business acumen and extensive experience in budgeting and forecasting.
Strong commitment to maintaining health regulation and operational standards.
Willingness to work varied hours to align with business needs.
Candidates must be legally authorized to work in Canada.

Skills

Dental software systems
Microsoft Office

Location

1354 Dundas St W in Toronto
Downtown Toronto

Work Type

Part-Time
2 days a week
Every alternate Saturday

Experience Level

3-5 years experience as a Dental Practice Lead or Dental Practice Manager
Experience in a supervisory or management role

Education Level

University or College Diploma in business or office administration

Salary/Compensations

$30-$34/hour

Benefits

Competitive pay with annual reviews
RRSP matching
Comprehensive total-rewards package
Gym discounts
Insurance savings
Entertainment deals
Employee and Family Assistance Program
Industry-leading CE
Social and networking events

About the Company

At Kaplan Dental Clinic, our goal is to provide our patients with expedient and quality dental service in a welcoming and friendly environment.
We offer a wide range of services including emergency services and cosmetic services, hygiene & prevention, and oral surgery.
We pride ourselves on providing quality dental care and 5.0 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning, and innovative technology.
Kaplan Dental Clinic is conveniently located in the heart of Little Portugal at Dundas and Ossington in Downtown Toronto.
We are located at street level with parking available close by!
Our purpose is to provide the best care for our patients.
We empower our people and our practices with resources and technology to deliver exceptional care and patient outcomes.
We are the future of dentistry: a network-driven, entrepreneurial approach with the knowledge, scale and cutting-edge technology to transform healthcare in Canada.

Equal Opportunity

We are committed to building a workforce that reflects the diversity of the communities and patients we serve.
Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.