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About the Role

Perform in-person diagnosis, troubleshooting, and repair of Dyson products. Use consultative questioning to understand customer needs and recommend appropriate service or product solutions. Communicate repair findings, maintenance recommendations, and replacement options clearly to customers. Promote relevant Dyson products, accessories, and services. Provide excellent customer service while managing customer expectations. Process customer transactions and service details accurately. Complete daily and weekly operational reporting. Manage parts usage, inventory accuracy, and service documentation. Follow Dyson service processes, quality standards, and escalation procedures. Support escalated repair cases and collaborate with broader service teams. Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment. Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions. Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path. Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations. Handle objection-based conversations professionally while maintaining a premium customer experience.

Responsibilities

• Perform in-person diagnosis, troubleshooting, and repair of Dyson products including vacuums, purifiers, fans, hair care devices, and related technologies
• Use consultative questioning to understand customer needs beyond the immediate product concern and recommend appropriate service or product solutions
• Communicate repair findings, maintenance recommendations, and replacement options clearly to customers
• Promote relevant Dyson products, accessories, and services through trust-based cross-selling conversations
• Provide excellent customer service while managing customer expectations in real time
• Process customer transactions and service details accurately within Dyson systems
• Complete daily and weekly operational reporting as required
• Manage parts usage, inventory accuracy, and service documentation
• Follow Dyson service processes, quality standards, and escalation procedures
• Support escalated repair cases and collaborate with broader service teams when needed
• Maintain a calm, solution-focused approach while handling multiple customer priorities in a fast-paced environment
• Guide customer conversations professionally by explaining repair options, product value, and available replacement solutions
• Build customer trust through clear technical explanation and recommendation of the most appropriate repair or replacement path
• Support daily performance goals by balancing technical service, paid repair opportunities, and relevant product recommendations
• Handle objection-based conversations professionally while maintaining a premium customer experience

Requirements

• 6 plus months of experience in customer service, retail sales, service operations, or related customer-facing environments
• Ability to communicate confidently with customers, including during objection handling or service-related discussions
• Aptitude for learning technical diagnosis and repair procedures
• Curiosity to uncover hidden product needs beyond stated complaints
• Demonstrates empathy and provides clear guidance to ensure customers choose the best long-term solution
• Strong verbal, written, and interpersonal communication skills
• Ability to prioritize in a fast-paced environment
• Experience using Microsoft Office including Microsoft Excel, Microsoft Outlook, and Word
• Collaborative mindset with proven success in team environments
• Ability to lift and move up to 50 lbs
• Must be at least 18 years of age

Skills

• Technical diagnosis
• Product repair
• Customer service
• Sales
• Communication
• Problem-solving
• Microsoft Office
• Microsoft Excel
• Microsoft Outlook
• Microsoft Word

Location

• Chicago, IL

Work Type

• Full-time
• On-site

Experience Level

• 6+ months experience in customer service, retail sales, service operations, or related customer-facing environments

Education Level

• High School Diploma or equivalent preferred

Benefits

• 401K with up to a 4% match
• Company paid Life Insurance and AD&D
• Flexible Savings Account (FSA) and Health Savings Account (HSA)
• Competitive Paid Time Off Benefits including Separate Holiday, Sick, and Vacation Time
• Pre-tax Commuter Benefits (applicable areas only)
• Generous Child Care Leave Program
• Wellness Program
• Employee Assistance Program
• Generous Dyson Product Discounts
• Multi-Level Healthcare Coverage Options
• Vision & Dental Coverage
• Company paid Short-Term and Long-Term Disability

About the Company

• Dyson launched in the US in 2002, and since then operations have grown exponentially.
• US headquarters is based in Chicago's Fulton Market neighborhood.
• Employees work in field sales, service centers, and Demo Stores across the country.
• A beauty and technology global enterprise that is growing fast with ambitious goals.
• The Customer Service team forms a direct link between the business and Beauty and technology owners.
• The team are technology experts, trained to give specialist advice and guidance to solve real problems for people.
• Dyson employs 14,000 people and is present in more than 80 countries.
• Dyson aims to remain a start-up in spirit with the freedom of experimentation and learning.
• Dyson is focused on solving the problems that others have ignored using technology and ingenuity.
• Dyson strives to create the future every single day by developing new and different things.
• Dyson is working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
• Dyson shows respect, supporting each other as one team to overcome challenges.
• Dyson drives empowerment, development and equality in an inclusive environment for its people around the world.

Equal Opportunity

• Dyson is an equal opportunity employer.
• Decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or any other dimension of diversity.