Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Serve as the primary point of contact for technical assistance, ensuring smooth daily operations and an excellent end-user experience by providing hands-on support for systems, applications, and devices.

Responsibilities

• Provide tier 1 and tier 2 service desk support for end-users on Windows and macOS, both on-site and remotely.
• Manage user accounts, access, and authentication using Okta and Microsoft Entra ID.
• Administer and support SaaS applications, including user provisioning and license management.
• Execute employee on-boarding and off-boarding processes, including device preparation and account setup.
• Support and troubleshoot hardware and peripherals such as laptops, monitors, printers, and mobile devices.
• Administer Microsoft Office 365 and Google Workspace at a basic level.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Track and manage support tickets, ensuring SLAs are met and end-users are informed.
• Collaborate with InfoSec and IT Operations on security best practices and compliance.
• Contribute to IT projects, automation initiatives, and process improvements.

Requirements

• 4+ years of experience in an IT Helpdesk, Desktop Support, or IT Operations role.
• Hands-on experience supporting Windows and macOS endpoints in a corporate environment.
• Strong working knowledge of Okta (SSO, MFA, lifecycle management) and Entra ID (users, groups, policies, DNS).
• Hands-on experience with Google Workspace administration.
• Experience administering SaaS applications.
• Experience with MDM solutions (e.g., Jamf, Intune, Kandji).
• Proven experience owning user on-boarding and off-boarding processes end-to-end.
• Solid experience troubleshooting hardware, peripherals, and conferencing equipment.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Excellent troubleshooting, analytical, and problem-solving skills.
• Strong communication and interpersonal skills, with a customer-first mindset.
• Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.

Skills

• Okta
• Microsoft Entra ID
• Google Workspace
• Microsoft Office 365
• SaaS administration
• MDM solutions
• Networking fundamentals
• Troubleshooting
• Customer service

Location

• San Francisco, CA

Work Type

• Hybrid

Experience Level

• 4+ years of experience

Benefits

• Dynamic and collaborative work environment
• Balanced hybrid work model (4 days in-office, 1 day remote)
• Opportunities for professional growth and certifications
• Exposure to modern IT tools, automation, and cutting-edge technologies
• Chance to make a real impact on employee experience

About the Company

• Bright Data offers a dynamic and collaborative work environment with opportunities for professional growth and exposure to modern technologies.