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About the Role

Maintain relationships within healthcare offices to supply patient materials and vouchers/samples, and provide in-office education. Achieve established service/sales objectives by conducting customer calls on Primary Care offices in an assigned geography. Maintain a positive image for our client and IQVIA while complying with all policies.

Responsibilities

• Achieve service and sales goals and objectives by effectively implementing marketing strategies in assigned region.
• Analyze performance and adjust business plan and approach accordingly.
• Execute plan and achieve metrics objectives.
• Maintain and update current and prospective target profiles and call records in CRM.
• Keep current with market knowledge and competitive products.
• Successfully complete/participate in all required training and team meetings.
• Plan, organize, and prioritize activities to meet service/sales goals for assigned targets.
• Demonstrate mastery of customer engagement skills with expertise in questioning and probing to better understand customer wants and needs.
• Make complete, accurate and timely submission of all timekeeping, details, call activity, expense reports, and sample activity.
• Comply with governing corporate policies and SOPs, as well as applicable federal, state and local laws and regulations.

Requirements

• 1-year of Customer Service experience preferred.
• Military experience is a plus.
• Experience during college (working, competitive sports, extra-curricular activities, especially in leadership positions) is a plus.
• Excellent live, virtual, and written communication skills to engage customers.
• Proven active listening skills.
• Strong rapport building skills.

Skills

• Demonstrated drive and enthusiasm to connect with and support customers for maximum engagement.
• Demonstrated ability to build relationships with customers and internal partners.
• Ability to partner and collaborate within a team environment.
• Demonstrated decision making skills.
• Ability to utilize critical thinking.
• Demonstrated time management skills; planning and prioritization skills; ability to multi-task and maintain prioritization to achieve deadlines.
• Ability to consistently execute all field sales activities with a high degree of professionalism in accordance with established promotional guidelines.
• Technology agility- proficient with Outlook, Teams, Excel, Word, PowerPoint (Microsoft office) with the ability to quickly adapt to new technology and systems.

Location

• assigned geography

Work Type

• full-time

Experience Level

• Entry-Level

Education Level

• Bachelor’s degree from a four-year accredited college or university required

Salary/Compensations

• 55-63000

Benefits

• health and welfare benefits
• incentive plans
• bonuses

About the Company

• IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
• We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
• We seek out diverse talent with curious minds and a relentless commitment to innovation and impact.
• No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere.

Equal Opportunity

• IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.