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About the Role

Support the Digital Team in improving the digital experience of customer-facing web content while contributing to a collaborative, high-performing, and values-driven workplace. The ideal candidate is detail-oriented, collaborative, and passionate about fashion, technology, and how design can enhance customer journeys in a fast-paced, omnichannel environment.

Responsibilities

• Collaborate with designers, merchandisers, developers, and marketers to ensure site content applies user experience best practices and is on brand.
• Maintain, update, and organize content across CMS, various admin platforms, and DAM.
• Tag, categorize, and audit content accurately, following established taxonomies and guidelines.
• QA content across pages to identify errors, inconsistencies, and formatting issues.
• Track performance tied to content changes, ensure KPIs are met, and optimize accordingly.
• Review customer-facing pages for UX and UI consistency and best practices, flagging issues and managing them to resolution.
• Assist in documenting templates, page structure updates, and content guidelines for consistency and success measurement.
• Support the creation of mockups or annotated screenshots to communicate proposed changes.
• Participate in feedback rounds on new designs or content updates, providing clear and constructive notes.
• Project manage the CRO roadmap and hold cross-functional members accountable.
• Perform other related duties as assigned.

Requirements

• Bachelor's degree in a related field (Communications, Marketing, Digital Media, UX/HCI) preferred, or equivalent experience.
• 2+ Years experience in related roles preferred.
• Detail-oriented creative thinker with strong organizational, communication, and problem-solving skills.
• Ability to interact with professionalism across all levels of the organization.
• High levels of accountability and reliability, with a proven ability to take initiative and follow through on commitments.
• Experience contributing to team-based goals and achieving results through collaboration.
• Comfort navigating and working in web-based platforms, CMS tools, and admin interfaces.
• Foundational understanding of UX and UI principles and best practices.
• Experience working with spreadsheets (Google Sheets, Excel or similar) and reporting tools.
• Exposure to coding (HTML/CSS/Javascript).
• Exposure to design tools: Figma, Canva, or Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro).
• Proficiency with AI tools.
• Basic SEO knowledge and familiarity with how content choices affect search visibility.
• Passion for ecommerce and customer-facing digital experiences, especially for lifestyle brands.
• Interest in analytics and data.
• Experience tagging, categorizing, or organizing digital content at scale.
• A habit of documenting work clearly and an eagerness to ask questions and suggest improvements.
• Proficiency with Microsoft Office.
• Prolonged periods of sitting at a desk, working on a computer, standing and bending.
• Must be able to lift 15 pounds occasionally.
• Must be able to access and navigate various departments at the organization's facilities.

Skills

• CMS tools
• DAM (Digital Asset Management Tool)
• UX/UI principles
• Spreadsheet software (Google Sheets, Excel)
• Reporting tools
• HTML
• CSS
• Javascript
• Figma
• Canva
• Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro)
• AI tools
• SEO
• Microsoft Office

Location

• Greenpoint, Brooklyn

Work Type

• Hybrid

Experience Level

• 2+ Years experience in related roles preferred

Education Level

• Bachelor's degree in a related field (Communications, Marketing, Digital Media, UX/HCI) preferred, or equivalent experience

Salary/Compensations

• $66,500 – $80,000 depending on experience, skills, and qualifications.

Benefits

• Comprehensive medical, dental, and vision coverage
• 401(k) retirement plan with company match (eligibility based on hours worked)
• Generous paid time off and paid holidays
• Hybrid or flexible work environment (role-dependent)
• Company-paid life insurance and disability coverage
• Optional Critical Illness and Accident insurance
• Employee Assistance Program (EAP)
• Clothing allowance and generous discounts on J.McLaughlin merchandise
• Discretionary bonus opportunities (role-dependent)
• Employee referral incentives and commuter benefits

About the Company

• Founded on the Upper East Side of New York City by brothers Jay and Kevin McLaughlin, J. McLaughlin was built on the idea that great style feels personal.
• From a single neighborhood shop to nearly 200 stores nationwide, the company has always believed in being local and loyal.
• Nearly 1,000 employees bring the brand to life across the country.
• The corporate home has been in Greenpoint, Brooklyn, for over 20 years, where creativity, craftsmanship, and collaboration shape its next chapter.
• Giving back is part of the company's identity, supporting communities through local partnerships and charitable initiatives.

Equal Opportunity

• J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.