Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
About the Role
Serval is hiring a Technical Product Enablement Manager to build and scale the enablement engine for our fastest-growing organization. This role sits directly on the critical path of customer impact, helping Deployment Strategists (DS) ramp faster, run stronger deployments, and confidently translate Serval’s capabilities into outcomes inside complex enterprise environments. You will build a scalable onboarding curriculum and high-leverage assets to shorten time to first successful deployment as the org scales. You’ll also own formalizing DS training, extending it to system integrators and partners, and building a training and certification mechanism for customers.
Responsibilities
- Build and scale the DS enablement program, including training, deployment certification, and ongoing technical education
- Translate complex product capabilities into clear deployment playbooks and best practices
- Own the formalization of DS training and extend it to SIs and future partners
- Build and own a structured training and certification program for customers
- Partner closely with Engineering and DS leadership to ensure strategists are prepared to deploy and support new capabilities effectively
- Identify friction points in the deployment lifecycle and build assets that help DS and customers move faster to value
- Sit in on pilot and deployment calls regularly to understand what’s working and what’s not, and use those insights to continuously improve enablement materials
Requirements
- 4+ years of technical enablement or customer-facing deployment experience at a high-growth B2B technology company
- Experience building technical certification programs is a strong plus
- Technical experience in one of the following forms: a CS or engineering undergraduate degree, or experience as a deployment engineer or deployment strategist
- Strong oral and written communication for various audiences, including technical content
Skills
- High product aptitude
- Strong public speaking skills
- Technical enablement
- Customer-facing deployment
- Building technical certification programs
- CS or engineering undergraduate degree
- Deployment engineer experience
- Deployment strategist experience
- Oral communication
- Written communication
Location
- Remote
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor's required
Benefits
- Impact: Be a key player in shaping the success of our product and company.
- Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
- Culture: Join a culture that values innovation, ownership, accountability, and fun.
About the Company
- Serval is an AI-native automation platform transforming how enterprises operate.
- We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software.
- Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage.
- Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation.
- Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.
- We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada.