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About the Role

The Customer Operations Specialist will assist the Customer Operations Manager in driving process improvements and efficiency initiatives to deliver value to the frontline sales team. This role involves planning and implementing operational strategies within the commercialization process to enhance service to retail customers and improve overall business performance. The specialist will identify and resolve recurring issues impacting customer service and track results against the customer service scorecard.

Responsibilities

Assist in supply inventory management to support sales teams, reducing out-of-stocks and mitigating commercial risk.
Identify key customer milestones and ensure alignment across marketing, supply chain, and sales for product and communication plans.
Partner with stakeholders (supply chain, demand planning/forecasting, brand, and sales) to align on supply chain solutions that remove barriers for the commercial organization.
Act as the regional lead for all quality issues, including product recalls, distributor audit processes, and shelf-life and/or shipping policies.
Participate in review meetings and serve as the key point of contact between sales and supply chain to relay market issues, feed them into supply chain teams, and communicate solutions back to sales.

Requirements

Ability to thrive on challenge and act with appropriate urgency to market events and trends.
Confidence, diplomacy, professionalism, and excellent judgment in business relationships.
Strong execution skills and a proven track record of delivering results.
Ability to be a strong team player and inspire others, holding self and others accountable.
Candidates will be required to provide consent to complete a criminal background check.

Skills

Bilingual (English/French)
Forecasting
Demand planning
Brand/product launches
Commercialization
Problem-solving
Data and analytics
Planning
Developing and executing key initiatives
Understanding of sales and provincial systems
Ability to make connections to the company’s overall business strategy

Location

Hybrid

Work Type

Hybrid work model (4 days in office)

Experience Level

5-8 years of progressive experience across supply chain and sales (CPG industry experience is a bonus)

Education Level

Bachelor's degree in Business Administration or other relevant field

Salary/Compensations

$89,900.00 - $118,000.00
11% target short term incentive
$11,000 on average spent on benefits per employee

Benefits

Flexible work programs
Hybrid work model
Stretch goals around key priorities (People and Planet)
Community involvement and charitable donations
Engagement with Business Resource Groups
Career growth and development opportunities (First Choice Learning)
Total Rewards program
Competitive base salary
Incentive plans
Parental leave
Health, dental, vision insurance
Retirement savings plan with employer match
Generous paid time off plans
Wellness Program
Employee Assistance Program (EAP)
Access to brand clothing and swag
Access to top events
Free beer and beverages

About the Company

Molson Coors has a proud legacy of excellence and an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands.
The company is on a path to transforming the beverage industry.
Molson Coors values and respects everyone’s unique perspectives and experiences, fostering a collaborative and celebratory team environment.
The company is committed to paying people fairly and equitably for the work they do.

Equal Opportunity

Molson Coors is an equal opportunity employer.
Applications are invited from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic.
Reasonable accommodation during the application or recruitment process is available for individuals with disabilities.