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About the Role

The Customer Operations Specialist will support the Director of Customer Operations in enhancing efficiency processes and initiatives that add value to our frontline sales team. They will participate in planning and implementing significant operational strategies and tactics within our go-to-market process, positively impacting service to retailers selling Molson Coors products and overall business performance.

Responsibilities

Manage inventory to support sales teams, reducing stock-outs and mitigating business risks.
Identify key customer milestones and ensure alignment between marketing, supply chain, and sales in product development and communication plans for smooth retail transition.
Collaborate with stakeholders (supply chain, demand planning, brand, and sales) to understand and align on supply chain solutions that remove obstacles for the commercial organization.
Act as the regional lead for all quality matters, including product recalls, distributor audit process, shelf life, and/or shipping policies.
Participate in review meetings and act as a key liaison between sales and supply chain to receive market insights, communicate issues to supply chain teams, and relay solutions and customer messaging to sales teams.

Requirements

You thrive on challenges and react with urgency to market events and trends requiring rapid plan and strategy adjustments.
English and French fluency is required.
You are confident, diplomatic, professional, and possess strong judgment to build and maintain excellent business relationships.
You are serious about execution and have a proven track record of results.
You have a strong team spirit, can inspire others, and hold yourself and others accountable.
You have 5-8 years of progressive supply chain and sales experience (CPG industry experience is an asset).
You have experience in forecasting, demand planning, and launching/commercializing brands and products.
You have a proven track record of breaking down complex problems into simple solutions.
You have experience advising and guiding business solutions based on data and analytics.
You have demonstrated success in planning, developing, and executing key initiatives within a commercial organization.
You understand the workings of provincial sales systems and can connect them to the overall business strategy.
Candidates will be required to agree to a criminal background check.

Skills

Forecasting
Demand Planning
Brand and Product Launch
Commercialization
Problem Solving
Data Analysis
Sales Systems

Location

Hybrid

Work Type

Hybrid
Full-time

Experience Level

5-8 years

Education Level

Bachelor's degree in Business Administration or a relevant field

Salary/Compensations

$89,900.00 - $118,000.00
- 11% short-term incentive
- $11,000 average in benefits per employee

Benefits

Flexible work programs promoting work-life balance, including a 4-day hybrid in-office work model.
Focus on people and planet with ambitious goals.
Community involvement through charitable donations and park building.
Participation in Employee Resource Groups for volunteering, leadership, and networking.
Career development and advancement opportunities through 'Premier Choice' learning.
Comprehensive Total Rewards program including competitive base salary, incentive plans, parental leave, health and dental insurance, retirement savings plan with employer match, generous paid time off, wellness program, and Employee Assistance Program (EAP).
On-site pub, access to trendy branded apparel and accessories, and major events with free beer and beverages.
Dynamic and innovative work environment with passionate colleagues.
Healthcare
Dental Care
Vision Care
Retirement plan with above-market employer match
Health and wellness incentives
Employee Assistance Program (EAP)
Paid time off (including holidays, vacation days, and sick days)

About the Company

At Molson Coors, we challenge ourselves and the status quo. With a legacy of pride and excellence, an incredible portfolio of beers, sparkling hard seltzers, spirits, and non-alc brands, and a bold vision for our future, we are on a path to transform the beverage industry.
We seek, value, and respect unique perspectives and experiences, knowing we are stronger together. We collaborate as a team and celebrate each other's successes.
For careers brewed with passion, and stories that make their mark.

Equal Opportunity

Molson Coors is an equal opportunity employer and invites applications from people of all backgrounds, races, colors, religions, sexes, national origins, ages, disabilities, veteran status or any other characteristic. Please contact us at Jobs@molsoncoors.com if you require accommodation or accommodation due to a disability or incapacity [or any other protected status] during the recruitment process.