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About the Role

Braze is seeking a technically-versed email deliverability subject-matter expert to lead a regional team of customer-facing deliverability experts. This role involves owning a book of business, promoting best practices, and generating recommendations to improve clients' email programs to maximize their impact through Braze.

Responsibilities

• Provide advanced deliverability support to customers and internal teams.
• Service a portfolio of assigned customers with paid Deliverability Services Consulting entitlement.
• Oversee, nurture, and grow a team of regionally-based deliverability consultants.
• Interface directly with prospects and customers to build strong relationships and foster trust.
• Act as an escalation point for the regional team to support customers through deliverability issues.
• Aid in long-term, strategic deliverability planning for high-touch, high-visibility brands.
• Partner with cross-functional teams to develop and iterate on strategies that improve Braze teams and customer experience.
• Ideate on and lead strategic projects to mature process, product, thought leadership, or customer education.

Requirements

• Experience coaching or mentoring email deliverability consultants.
• Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies.
• Well-demonstrated, consultative approach to deliverability issue analysis, root cause identification, and client satisfaction.
• High familiarity in coordinating with mailbox providers, blocklist operators, and filtering companies.
• Proven experience in identifying and implementing process optimization and transformation.
• Excellent communication skills, able to work with, influence, and align with multiple stakeholders.
• Strong mindset of problem-solving with multiple operational tools.

Skills

• Email deliverability
• Consultative approach
• Process optimization
• Communication skills
• Problem-solving

Location

• United States

Work Type

• Hybrid

Experience Level

• Team Lead

Salary/Compensations

• Expected salary range: $88,000 - $145,000/year
• Expected OTE: $103,000 - $171,000/year

Benefits

• Equity grants of restricted stock (RSUs)
• Comprehensive benefits
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Medical, dental, vision, life, and disability insurance
• Fertility benefits
• Equal paid parental leave
• Professional development support
• Yearly learning stipend
• Curated in-office employee experience
• Opportunities to give back to the community
• Annual company-wide Volunteer Week
• Donation matching
• Employee Resource Groups

About the Company

• Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™.
• Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses.
• Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement.
• Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
• The company has been consistently recognized as a Leader in marketing technology by industry analysts.
• Braze was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026.
• Braze was also named a 2026 Best Places to Work by Built In.
• Braze was named a 2025 America’s Greenest Companies by Newsweek.
• Braze was named a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®.
• Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
• The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

Equal Opportunity

• Braze is an equal opportunity employer.
• We strive to create equitable growth and opportunities inside and outside the organization.
• We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran.
• If you hesitate to apply for a role unless you meet 100% of the criteria, we encourage you to apply, as we’d love to meet you.