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About the Role

The successful candidate will provide comprehensive administrative and operational support for our Buffalo office. This position requires primary onsite work, with availability for occasional evening and weekend coverage for office events.

Responsibilities

• Greet and assist visitors, staff, and vendors, creating a welcoming front-of-house experience.
• Serve as the first point of contact at the front desk or reception area.
• Answer incoming phone calls and direct inquiries.
• Work independently with minimal supervision, producing high-quality, detail-oriented results.
• Manage routine and daily responsibilities independently.
• Provide general administrative and operational support to ensure the office runs smoothly.
• Apply critical thinking to solve problems, anticipate needs, and improve processes.
• Deliver results in a timely and effective manner, maintaining a strong focus on quality and accountability.
• Exhibit strong organizational skills to manage multiple tasks, deadlines, and priorities.
• Provide oversight, planning, and support to significant initiatives within the office or firm.
• Take on support responsibilities within project or construction administration.
• Coordinate, budget for, and execute external and internal office events.
• Manage building-related items such as maintenance requests and safety protocols.
• Manage incoming and outgoing mail and packages.
• Train and mentor new receptionist or office staff.
• Support local onboarding efforts for new staff and assist with hospitality services.
• Identify opportunities to improve office operations and workflows.
• Represent and enhance the CannonDesign brand through professional or community engagement.
• Draft communications for office leadership and team members.
• Assist office leadership and team members in PowerPoint presentations.
• Collaborate with team members and contribute to a supportive, firm-first office culture.
• Manage confidential information with discretion.
• Ensure compliance with record retention policy standards.
• Perform other duties as assigned.

Requirements

• Minimum of four years of related experience required.
• Minimum High School Diploma or GED required.
• Experience working in a professional services firm preferred.
• Excellent verbal and written communication skills.
• Strong attention to detail and focus on accuracy.
• Ability to work in a highly collaborative and deadline-driven environment.
• Positive, can-do attitude and willingness to dive into projects and tasks.
• Ability to lift up to 30 pounds.
• Candidates can only apply to our positions on our company Careers site.
• As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.

Skills

• Proficiency in Microsoft Office Suite required.
• High level of proficiency in required computer software programs.

Location

• Buffalo, NY

Work Type

• Onsite
• Full-time

Experience Level

• Minimum of four years of related experience

Education Level

• Minimum High School Diploma or GED
• Associates degree in relevant field preferred

Salary/Compensations

• $25.00 to $31.25 hourly

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Flexible spending account options
• Voluntary insurances
• Paid time off
• Flex-time schedules
• Remote work options
• 401k plan
• Employee perk programs

About the Company

• CannonDesign is a design practice where strategy, experience, architecture, engineering, and social impact converge.
• We create and bring solutions to life to solve some of the biggest challenges facing our clients and society.
• At the heart of everything we do is Living-Centered Design, a commitment to using our talents to reshape the world for the better.
• We are relentless in our pursuit of client adoration.
• Consistent delivery of the best service is what we are about.
• We are about communication and transparency.

Equal Opportunity

• We are committed to ensuring our practice provides equal opportunities for all employees, as we strive to connect with communities around us and focus on the future of design.
• We support equity, diversity, and inclusion efforts that benefit all employees through the leadership of our DEI Council, our Employee Resource Groups which are open to everyone, and other community initiatives.
• CannonDesign is an Equal Opportunity Employer.
• CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment.
• It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by applicable law.
• It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.