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About the Role

The Inside Sales Representative (ISR) drives sales and customer success across ecobee’s professional channels through proactive engagement with distributors and contractors. Operating within the Sales Enablement organization, the ISR manages assigned territories and account groups, contributing directly to sales growth and overall channel performance. The role includes direct sales and customer success responsibilities for ecobee’s SmartBuildings offering, as well as pre-sales activities, virtual training, and return (RMA) management. The ISR collaborates with Regional Sales Managers (RSMs), Channel Marketing, Technical Sales, Operations, and Finance to execute sales plans, support channel programs, and deliver a high-quality partner experience.

Responsibilities

Execute inbound and outbound sales activities to identify opportunities, qualify leads, and support achievement of territory sales objectives in collaboration with RSMs.
Lead direct sales and customer success activities for ecobee’s SmartBuildings product line, including lead qualification, virtual demonstrations, coordination of hardware procurement, customer onboarding and follow up to ensure successful deployment and engagement.
Manage a defined set of accounts to drive sell-in, product adoption, and sales growth, strengthening ecobee’s presence and performance across the channel.
Conduct virtual contractor training and partner onboarding sessions to ensure new and existing partners are equipped with the knowledge and tools to effectively promote and install ecobee products.
Manage the RMA process for assigned territories, ensuring timely handling of return requests, credit resolution, and partner communication in coordination with Operations and Finance.
Provide customers with timely and accurate information on products, programs, pricing, and promotions, ensuring alignment with current channel and marketing initiatives.
Maintain accurate sales, account, and activity data in Salesforce to ensure visibility into territory coverage, opportunity pipelines, and partner engagement.
Identify and recommend workflow improvements, share partner insights, and support enablement initiatives that enhance sales performance and customer success.

Requirements

Post-secondary education in Business, Marketing, related field, or equivalent work experience.
2+ years of experience in inside sales, customer success, or account management.
Demonstrated success managing customer or partner relationships through proactive outreach and structured follow-up.
Experience with multi-step or consultative sales processes.
Effective communication and interpersonal skills; able to build rapport and maintain professional relationships virtually.
Foundational consultative selling and customer success skills focused on identifying partner needs and providing clear solutions.
Ability to organize and prioritize multiple workstreams with attention to accuracy and follow-through.
Competency using CRM tools such as Salesforce for account tracking and pipeline management.
Proficiency in Microsoft Office applications (Excel, PowerPoint, Word, Outlook).
Collaborative working style; able to coordinate effectively with RSMs and adjacent teams to support territory success.
Self-motivated with accountability for results and responsiveness to partner needs.

Skills

Salesforce
Microsoft Office (Excel, PowerPoint, Word, Outlook)
Consultative selling
Customer success
Account management
CRM tools
Communication
Interpersonal skills
Organization
Prioritization
Attention to accuracy
Follow-through
Collaboration
Self-motivation
Accountability
Responsiveness

Location

Toronto, ON
Remote (US)
Leeds, UK

Work Type

Remote
Hybrid

Experience Level

2+ years of experience in inside sales, customer success, or account management
3+ years of progressive experience in inside sales, account management, or customer success (preferred)

Education Level

Post-secondary education in Business, Marketing, related field, or equivalent work experience.
Formal sales training or certification from an accredited program (preferred)

Salary/Compensations

$65,500 - $70,950 CAD total compensation (Toronto, ON)

Benefits

Medical, dental and vision plans
Life, long-term disability, flexible spending and health savings accounts
Accrued paid time off
Paid Holidays (10 for Ontario, 11 for British Columbia)
RRSP retirement benefits
Variable compensation, including short-term and long-term incentives

About the Company

ecobee introduced the world’s first smart Wi-Fi thermostat to help millions of consumers save money, conserve energy, and bring home automation into their lives.
ecobee continues its pursuit to create technology that brings peace of mind into the home and allows people to focus on the moments that matter most.
ecobee takes pride in making a meaningful difference to the environment, all while being part of the exciting, connected home revolution.
In 2021, ecobee became a subsidiary of Generac Power Systems.
Generac introduced the first affordable backup generator and later created the category of automatic home standby generator.
Generac is committed to sustainable, cleaner energy products poised to revolutionize the 21st century electrical grid.
Together, ecobee and Generac take pride in making a meaningful difference to the environment.
We’re helping build the world of tomorrow with solutions that improve everyday life while making a positive impact on the planet.
Our products and services work in harmony to provide comfort, efficiency, and peace of mind for millions of homes and businesses.
We are a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US.
We get to work with some of North America and UK's leading professionals.
Our colleagues are proud to bring their authentic selves to work, confident that what we do is grounded in a greater purpose.
We’re always looking for curious, talented, and passionate people to join our team.
For more than 65 years, Generac has turned big ideas into solutions that help protect homes, strengthen businesses and build a more resilient, efficient, sustainable energy future.
As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives.
Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team.
Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success.
Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.

Equal Opportunity

The Company is committed to improving accessibility for Canadian with disabilities and to ensuring that all our employees and applicants have the support and the tools they need to succeed.
We have developed policies relating to human rights, accessibility, and accommodation, and provide all our employees with training on accessibility including under provincial legislation such as the Accessibility for Ontarians with Disabilities Act, 2005, either during orientation and/or on an ongoing basis.
If you feel you need accommodation in relation to a disability in the application process or in the future, or have a question or concern about our policies, please reach out to askHR@generac.com
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.