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About the Role

LiveRamp is seeking a motivated and experienced Senior Customer Support Engineer to provide advanced technical support, acting as a liaison between customers and the product. The ideal candidate is a natural problem-solver passionate about technology and customer success, with excellent communication and teamwork skills, eager to learn and grow in a fast-paced environment.

Responsibilities

• Provide advanced technical support to customers, efficiently diagnosing and resolving complex technical issues.
• Take ownership of customer issues from initial contact to resolution, ensuring timely and effective solutions aligned with service level agreements.
• Develop a deep understanding of products and services to provide accurate and comprehensive support.
• Create and maintain clear and concise documentation, including knowledge base articles, troubleshooting guides, and internal process documents.
• Collaborate with engineering and product teams to identify and resolve product defects and advocate for product improvements based on customer feedback.
• Mentor and guide junior support engineers and others, fostering a collaborative and knowledge-sharing environment.

Requirements

• Proven experience in technical support, customer success, or a similar customer-facing role.
• Excellent written and verbal communication skills, with the ability to articulate technical concepts clearly and concisely to both technical and non-technical audiences.
• Strong problem-solving and analytical skills, with a keen attention to detail.
• A collaborative mindset and the ability to work effectively in a team-oriented environment.
• A passion for learning and a willingness to embrace new technologies, processes, and challenges in an ever-evolving work environment.
• A growth mindset, with a willingness to make mistakes, learn from them, and continuously improve.

Skills

• SQL
• Python
• Pandas
• Notebooks
• Git/GitHub
• AI prompting certificate or AI prompting experience
• Teaching, training, and mentoring
• Advertising industry experience
• Marketing industry experience
• MarTech industry experience
• AdTech industry experience
• Familiarity with data Clean Room environments

Location

• San Francisco, California

Work Type

• Full-time

Experience Level

• Senior

Salary/Compensations

• $92,500 to $140,500

Benefits

• Flexible paid time off
• Paid holidays
• Options for working from home
• Paid parental leave
• Comprehensive benefits package (medical, dental, vision, life and disability, employee assistance program, voluntary benefits, perks programs)
• 401K matching plan (1:1 match up to 6% of salary)
• Employee Stock Purchase Plan (15% discount off purchase price of LiveRamp stock)

About the Company

• LiveRamp is the data collaboration platform of choice for the world’s most innovative companies.
• A groundbreaking leader in consumer privacy, data ethics, and foundational identity.
• Setting the new standard for building a connected customer view with unmatched clarity and context while protecting brand and consumer trust.
• Offers complete flexibility to collaborate wherever data lives to support a wide range of data collaboration use cases.
• Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp.
• LiveRamp’s mission is to connect data in ways that matter.
• Inspired teams enlist people from a blend of backgrounds and experiences.
• Individuals do their best when they bring their full selves to work and feel like they truly belong.
• Connecting LiveRampers to new ideas and one another is a guiding principle.
• LiveRamp has offices worldwide.
• Learn more at LiveRamp.com.

Equal Opportunity

• LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status.
• Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance.
• We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know.
• We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.
• California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.
• To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.